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JOB SUMMARY
The Direct to Employer "DTE" invoice specialist is responsible for providing client support, billing, and reporting for direct to employer contracts. Additionally, they are the point person in identifying and resolving all invoicing and/or problems for client accounts.

JOB REQUIREMENTS
Education

• High School diploma or GED required
• Associates degree in related field preferred

Work Experience

• 2 years of related experience and/or training required

Additional Knowledge, Skills, and Abilities Required

• Knowledge of AP systems and processes

• Understanding of general accounting

• Attention to detail to ensure accuracy

• Strong organizational skills

• Action-oriented and a sense of urgency

ESSENTIAL FUNCTIONS

Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. The following are the essential functions of the job.

• Maintain client's DTE aging at their current terms through proactive collection activities

• Custom billing, reporting, special handling, and packaging of all client invoicing needs

• Assist customers with invoice questions, special invoicing, reporting, corrections, and write offs as needed. If an action is required, backup should be compiled and graduated for review and processing

• Work with the appropriate team members to resolve any customer service issues discovered during the invoicing and collection process. If an action is required, backup should be compiled and graduated for review and processing

• Update customer maintenance with current client contact information for invoice remittance and follow-up.

• Quality oversight of DTE invoices to include accuracy of pricing and monitoring of monthly volumes

• Maintain client billing cycles, to assure the timeliness of invoicing

• Keep current the AR tracking database with relevant client information, collection and billing processes

• Perform additional duties and assignments as directed

Required knowledge, skills and ability:

Customer service skills:

• Ability to represent the Department in a professional manner when interacting with patients, guests, physicians and their staff
• Ability to handle service issues professionally
• Ability to follow through with customers

Communication Skills:

• Ability to communicate effectively to patients about their medical conditions and the financial aspects of their care.
• Ability to communicate effectively to patients, centers, and staff regarding departmental policy

Keyboard skills:

• Ability to type proficiently

Teamwork:

• Ability to function effectively as extension of the Center

• Be flexible and open-minded in thought processes

• Maintain focus under pressure

• Share relevant information with other team members

Medical Terminology & Insurance

• Ability to understand basic medical terminology

• Ability to calculate deductible and co-insurance correctly

• Ability to read and understand carrier Explanation of Benefits

All other duties as assigned.

Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

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