Job Description

Director, Enterprise Business Intelligence & Reporting:

Zendesk is looking for an experienced people leader with a mindset for scale to join our Enterprise Data & Analytics team. As you step into this role, you will be leading the Business Intelligence strategy team, responsible for enabling the business to make data informed decisions that drive material business impact. You will leverage your deep understanding of process, governed data models, data platforms and business needs to implement and scale a self-service analytics environment ensuring the "last mile" delivery of data to technical and non technical users.

Responsibilities:

* Lead, mentor, and develop the BI team, promoting a culture of excellence, data integrity, continuous innovation and learning.
* Responsible for the design and maintenance of our reporting systems, ensuring high performance and accessibility.
* Build trusted stakeholder relationships within Enterprise Data & Analytics and across key business stakeholders to ensure the BI team and their products are consulted as the source of truth for business insights.
* Collaborate and network with senior leadership and key stakeholders across the organization to proactively identify informational and analytical requirements that will lead to positive business outcomes.
* Build efficient, robust, and user-friendly dashboards that provide critical business metrics, enabling senior leadership to make educated decisions that deliver desired business outcomes.
* Maintain data integrity, ensuring all systems and processes comply with relevant data regulations.
* Design and implement the business intelligence strategy, creating a self-service capabilities roadmap that enables and improves the business' speed and agility to insights
* Continuously monitor and analyze industry trends, leveraging competitor data to help executive leadership and stakeholders adjust our business strategies to achieve desired outcomes.

Experience:

* Bachelor's or Master's degree in Computer Science, Information Systems, Mathematics, Sciences or related field.
* Proven experience in building scalable enterprise processes that deliver business impact
* Experience building and leading engaged technical teams in a global and remote environment
* Expertise with Looker, Looker ML, Tableau and other reporting tools
* Familiarity with SQL, other data languages (SnowSQL, SparkSQL).
* Familiarity with Salesforce, Netsuite and other business tools
* Ability to influence executive leadership, peers and teams to achieve desired outcomes.
* Excellent problem-solving skills with attention to detail.
* Strong written and verbal communication skills.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $181,000.00-$271,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.