Make-A-Wish America
Director, Chapter Operations Support
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Job Description
- Req#: 1260
- Advise and execute key initiatives, with Chapter and Mission Advancement leadership, to optimize chapter performance to support the organizational mission and vision.
- Support change management approach needed for successful adoption of projects and initiatives .
- Work with Business Intelligence t eam to develop and refine chapter performance reporting to inform national and chapter leadership , identify ing gaps, trends, and opportunities to enhance chapter success .
- Oversee the analysis, planning and implementation of chapter territory realignments and the cross-functional team working to ensure optimal process for closing, and merging chapters, and subsequent winding down of chapter business affairs.
- Partner with national and chapters to research and develop shared service models that leverage talent and resources throughout the enterprise to elevate chapter operations to maximize mission delivery.
- In collaboration with the VP, Chapter Relations , conduct operational and financial assessments of chapters in distress to identify opportunities to partner with chapter CEO and Board of Directors to improve operations .
- S uggest adjustments to performance standards and other policies to ensure they are aligned with business needs .
- F oster and champion chapter-led innovation through a community of chapter finance , operations, and data leaders ( Operations Leadership Community ) to collaborate in pursuit of organizational efficiencies and effectiveness.
- Partner with chapters and other n ational departments including Shared Financial Services , Finance , Business Intelligence, and Strategy to develop robust reporting, proactive forecasting in support of chapter success .
- Collaborate with CTO and their delegates to ensure consistent communication to chapters around Galaxy and other IT initiatives to ensure successful uptake .
- Serve as the Chapter Advancement representative on CRM and chapter involved IT program work groups to provide a chapter operations lens in enterprise decision making.
- Design and facilitate c hapter education forums, toolkits , and other resources to improve understanding and engagement with finance, leadership, and technology initiatives.
- Collaborates with Chapter Relationship Leaders, Compliance Officers, and National Office Senior Leadership to ensure chapter adherence to standards, policies, rules, and brand protection.
- Practice independent decision-making, c onsidering outcomes for the national office and chapters.
- Lead Chapter Operations team to ensure adherence to organizational goals and core strategies , with responsibility for hiring, firing, developing , supervising, coaching, and disciplining staff reporting to this position.
- Bachelor’s degree in business , f inance, n onprofit management , or related field required . Federated non-profit experience preferred .
- 5 + years in the nonprofit environment required , preferably in a federated model.
- 5 + years of leadership experience, minimum .
- E xcellent knowledge of nonprofit best practices in operations, finance, accounting, reporting and analytics, Board management, and nonprofit regulatory requirements.
- Demonstrated experience with change management, project management, research and data analysis, program delivery, business planning and board/committee support.
- Strong knowledge of Microsoft Office applications required , as well as Internet and other software applications .
- F amiliarity with Salesforce and PowerB I applications preferred .
- Bilingual English/Spanish a plus but not required .
- Position may require travel to organizational conferences and events.
- Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
- Competitive compensation with annual incentive potential
- Health Savings Account and Flexible Spending Account Options
- Health Reimbursement Account fully funded by Make-A-Wish
- Short Term Disability*, Long Term Disability* and Life Insurance
- Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
- 401(k) Retirement Savings Plan with 5% match after one year of service
- Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
- The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
- Up to 15 PTO days
- 10 Sick Days
- 11 Paid Holidays
- 2 Volunteer Days after one year of service
- 2 Personal Days accrued annually
- Maternity Leave
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
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Director, Chapter Operations Support
Minimum Salary
$123,500.00
Maximum Salary
$136,500.00
Category
Chapter + Mission Advancement Chapter Advancement
Job Location
REMOTE, US
Position Type
Full-Time/Regular
At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.
THE TEAM
Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. The Chapter Advancement team provides and promotes a range of services for chapters and chapter leadership to advance the Make-A-Wish mission throughout the country. We are focused on a collaborative support system to ensure chapter and organizational health in delivering the mission to the communities we serve. We align our work with our four strategic pillars: Increase Our Revenue, Grant More Wishes, Inspire Our People and Enhance Our Capabilities. The team partners with chapter leadership and Board of Directors to strengthen performance, leadership, and organizational development, and to ensure adherence to national policies and performance standards to protect our brand and mission.
THE ROLE
The Director, Chapter Operations Support , will co-create and ove r see the delivery of a portfolio of support services to maximize operational performance and highlight innovation across all chapters in the Make-A-Wish enterprise . As part of the Chapter Relations team , and in partnership with c hapters and national office, will develop operational standards that enabl e and expand chapter -to- chapter and chapter-national collaboration in the areas of business operations , finance, IT , and human resources etc . The Director will be a strong communicator and facilitator, working cross functional ly to develop high quality programming to strengthen and support chapter operations . Additionally , they will be responsible for expand ing the use and benefits of shared services . The Director manages a team of three .
WHERE YOU COME IN
As the Director, Chapter Operations Support you will:
WHAT YOU’LL NEED
WHAT WE OFFER
BENEFITS
TIME OFF
ALSO...
*Monthly premiums paid for the employee for vision, dental, and short/long term disability.
Who We Are:
Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.
Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.Trouble submitting an application?
We’re thrilled that you’re interested in joining our mission! If you’re experiencing any hiccups while submitting your application, don’t worry – technology can be tricky sometimes. Here are a couple of quick tips to help you out:
We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.
Required Experience