Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Salary range between $140,000-$175,000 per year
- Opportunity for annual discretionary bonuses
- Competitive benefits package available for full-time employees
- Work remotely with flexibility while engaging with clients in-person as needed
- Chance to impact Medicare patient outcomes and improve provider relationships
- Join a mission-driven team of healthcare innovators and experts

What to Expect (Job Responsibilities):
- Act as a people manager for small-to-midsize provider relationship managers
- Propel team-wide enablement, coaching, and critical feedback for staff
- Manage enterprise customers by driving adoption of the employer's platform and nurturing key relationships
- Collaborate with teams to optimize provider performance and develop remediation plans as necessary
- Use data to identify cost drivers and develop optimal referral and care management strategies

What is Required (Qualifications):
- Bachelor's degree or equivalent work experience
- 5-7 years of experience in Customer Success or provider-facing fields, preferably at an ACO or tech enablement company
- Experience in interpreting CRM analytics and designing dashboards to drive change
- Proven track record of achieving re-sell and up-sell requirements at scale
- Willingness to travel for face-to-face meetings with clients

How to Stand Out (Preferred Qualifications):
- Experience preparing and presenting information to clinical and executive leadership
- Familiarity with HubSpot or similar CRM tools
- Experience working directly with healthcare providers
- A passion for improving relationships and impacting healthcare outcomes
- Demonstrated success in scaling a team or service capability

#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerOpportunity #ImpactfulWork

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