Position Summary

This position is responsible for supporting the Vice President of Enrollment on new student enrollment growth for. Works with others to develop, implement, and manage operational standards and procedures across the enrollment operations. Director of Enrollment is responsible for ensuring organizational and regulatory compliance standards are being met within the Enrollment process. Collaborates with the Vice President of Enrollment (as well as other relevant shareholders) to set, monitor and provide overall direction for Enrollment office. As a leader, operates at the highest level of integrity while providing inspirational leadership by serving as a role model for all team members.

Essential Functions:

• Collaborates with VP of Enrollment in developing and delivering a yearly, monthly and weekly strategy to ensure Enrollment objectives are met. Measures delivery against forecast. Ensures Admissions Enrollment teams provide high quality service to prospective students. Reviews daily and weekly customer service standards with enrollment. Submits reports, observations, forecasts and other documents as required accurately and on time
• Leads smooth day-to-day operational efforts of Enrollment team. Determines staffing level needed to meet goals and budget
• Actively recruits, hires, trains and develops new team members
• Coaches and develops Associate Director(s) of Admissions/Enrollment, Team Leads and a team of Enrollment Advisors/Specialists to meet performance expectations and prepare for future opportunities within the University
• Uses interview observations and auditing phone calls, actively coaches direct reports to improve skill sets and customer service levels. Thoroughly completes required phone and interview observation forms
• Influences campus management team to ensure adequate resources are provided to meet application goals
• Monitors team performance and identifies areas for team growth and development
• Collaborates with the campus Financial Aid, Admissions, Registrar to periodically assess state of enrollment team performance and progress is in alignment to the organization’s objectives
• Completes other projects and duties as assigned
• Develops and implements short- and long-term strategies to enroll prospective students
• Develops and implements new processes and systems to improve overall Admissions/Enrollment effectiveness
• Ensures performance and service standards are met by the Enrollment team
• Other duties as assigned or needed

Supervisory Responsi bilities :

• This position has supervisory responsibility for Associate Directors of Admissions and Associate Directors of Enrollment, and second level supervisory responsibility for employees under Associate Directors.

Requirements:

Education & Experience:

• Bachelor's degree required
• Master's degree preferred
• Seven (7) years Enrollment, Admissions, or Sales/Operations experience
• Five (5) years leadership experience preferred
• Experience in higher education preferred
• Experience working in a technology-driven enterprise preferred
• All skills, abilities and qualifications will be considered for minimum requirements
• Exceptions may be made on a case-by-case basis

Competencies/Technical/Functional Skills:

• Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
• Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
• Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
• Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities.
• Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
• Knowledge of academic and business workings of a higher education institution
• Knowledge of financial aid processes
• Demonstrated knowledge of leadership principles and practices
• Demonstrated ability with enrollment information systems and web-based recruitment
• Ability to understand and interpret the needs of prospective students
• Ability to compute and comprehend rates, ratios and percentages
• Ability to effectively present information and respond to questions from prospective students, University associates, licensing and accrediting agencies and the general public
• Ability to collaborate effectively with others
• Ability use and facilitate online communications
• Ability to problem-solve
• Excellent customer service and communication skills
• Strong analytical and critical thinking skills
• Ability to build and motivate a team
• Excellent skill in verbal and written communication
• Working knowledge of Microsoft Office products
• Skill in operating office equipment, such as personal computer, fax, copier, phone system

Location: Remote

Travel: Limited travel; may be asked to travel to University sponsored meetings or events.

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

Compensation Range:

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.