Full Time, Days.

Internal Only

Boulder Community Health is a Certified Level II Trauma Center. In 2022, we celebrated the 100th anniversary of the founding of our organization. We are honored to hold the awards of 2021 U.S. News & World ‘Best Hospitals for Maternity Care’, 2019 Best Medical Facility from Boulder Weekly, and Best Local Employer from Daily Camera. Come be part of an independent, community-focused health system; feel good knowing that your work will make a difference in people’s lives and positively contribute to the community.

POSITION SUMMARY

Responsible for managing the IT Project Management Office and the EHR Education Department in support of Boulder Community Health’s strategic plan and the day-to-day needs of business and health system operations. Serves as Epic Connect Customer Success Manager to oversee and coordinate BCH Epic Connect customer sites.

Specifically,

• Responsible for the development, implementation, oversight and continuous improvement of the organization’s electronic healthcare record education program.
• Coordinate staff educators to identify the educational gaps and meet the educational needs of the organization; including the acute care setting, ambulatory setting, and the business side of BCH.
• Facilitates the integration of data, information and knowledge to support patients, nurses, staff, and other providers in their decision making in all roles and settings
• Providing leadership for the staff in the department, including initial hiring and terminations, performance evaluations, competency assessments, coaching/discipline, recognition and professional development, resource utilization planning, etc.
• Providing oversight for the day-to-day functions of the department including, budgeting and financial management, identification, resolution or escalation of key issues, testing and deployment of new software releases and/or functionality, ensuring efficient use of existing system functionality and monitoring projects so that they stay on schedule, within budget, and on approved timeline.
• Provide strategic leadership for all Information Technology project prioritization.
• Ensure the department has effective processes, procedures, documentation and resources to accomplish their functions.
• Provide Leadership to Epic Connect customers as the ongoing point of contact responsible for program communication, governance, best practices, and training initiatives.
• Ensuring excellent customer service, teamwork, collaboration, communication and education for IT projects, EHR Education, and Epic Connect program support.

The Director of IT Service Delivery will work closely with the AVP Technology and Value Chain, the Director of Clinical Informatics and IT Clinical Applications, the CMIO, and customers to maintain a robust Epic EHR Education program and provide oversight to various projects within the hospital and the hospital-owned physician clinics.

This position supervises IT project managers/coordinators and EHR Credentialed and Principal trainers, monitors tasks and issues for timely and satisfactory completion, assists customers with identifying system needs, ensures the use of basic and advanced EHR software functionality, works to maintain and/or improve patient safety and workflow, and assists with the implementation of Epic Connect sites. . This is an exempt position with management and on-call responsibilities.

JOB QUALIFICATIONS

Education or Formal Training

1. Bachelor of Science degree. Preferred area of study in business, healthcare, or information technology related field.
2. Master’s degree in business, healthcare, or information technology related field preferred

Special Qualifications (licensure, registration, etc.)

1. Healthcare experience required
2. Experience with the Epic electronic health record preferred
3. Project Management Professional (PMP) Certification preferred

Experience

1. Five (5) years in a supervisory or management level position in a healthcare setting
2. Three (3) years’ experience implementing information systems/applications, including electronic health records, and working with end users to define requirements and manage expectations.
3. Three (3) years’ experience in project management of a large-scale system/application implementations, preferably in a healthcare setting

About Boulder Community Health and Boulder, Colorado

Uncompromising medical excellence delivered with respect and compassion. Since 1922, Boulder Community Health has built a strong reputation on these values. As community-owned and operated not-for-profit hospital and clinic locations, we remain dedicated to the evolving needs of our citizens and providing access to high-quality care.

Nestled in the foothills of the Rocky Mountains, the Boulder lifestyle is conductive to enjoying the outdoors and brings a fresh perspective to healthcare practice.

Surround yourself by natural beauty and an active, life-embracing community. Enjoy state-of-the-art facilities and equipment along with competitive compensation and benefits, including health/dental/life, tuition reimbursement, on-site fitness center, Employee Wellness, Employee Activities & Discounts, and many more!

EOE/Affirmative Action/Drug-free workplace