Employer Industry: Software Development for Commercial Real Estate

Why consider this job opportunity:
- Competitive salary with discretionary bonuses
- Comprehensive health, vision, and dental benefits
- 401k plan with a 4% company match
- Flexible work arrangements, with remote options available for candidates in CST, PST, or EST time zones
- Opportunity to lead and develop a client success team while driving client adoption and retention
- Recognized as one of the fastest-growing companies and a top place to work

What to Expect (Job Responsibilities):
- Manage a book of clients, ensuring their successful adoption and usage of the software platform
- Drive and improve the Client Success methodology to enhance client experience and retention
- Conduct regular check-ins, Quarterly Business Reviews (QBRs), and feedback sessions with clients
- Collaborate with leadership, sales, support, and services to optimize client success initiatives
- Analyze client feedback and trends to proactively address issues and improve service delivery

What is Required (Qualifications):
- Minimum of 5 years of experience in a client success role within the SaaS industry, with at least 4 years in a director-level position
- Proven experience in project management and leading client-facing meetings
- Strong interpersonal, written, and oral communication skills
- Bachelor's degree in a related field
- Ability to manage and resolve conflicts with clients while prioritizing their success

How to Stand Out (Preferred Qualifications):
- Familiarity with project management tools and CRM software
- Experience in the commercial real estate industry or related fields
- Demonstrated ability to build and maintain relationships with diverse client stakeholders
- Knowledge of asset and portfolio management processes
- Passion for client enablement and driving successful outcomes

#SaaS #ClientSuccess #CommercialRealEstate #RemoteWork #LeadershipOpportunity

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