Employer Industry: Cybersecurity

Why consider this job opportunity:
- Salary up to $270,000.00 + commission
- Opportunity for career growth and development within the organization
- Emphasis on work-life balance with company-wide shutdowns for mental health
- Supportive and inclusive company culture that prioritizes personal care
- Flexibility of a hybrid working environment, allowing for diverse work preferences
- Strong financial stability with significant backing from top-tier investors and a global customer base

What to Expect (Job Responsibilities):
- Manage a team of over 10 Customer Success Managers and oversee 360 customers across the US
- Mentor and develop a high-performing customer success team to enhance customer satisfaction
- Elevate the customer experience and orchestrate customer journeys towards desired business outcomes
- Develop and implement scalable customer success processes and playbooks
- Monitor customer health and proactively address challenges to maximize product value

What is Required (Qualifications):
- Minimum 7 years of Director-level Customer Success experience in the cybersecurity software industry
- Proven ability to execute customer success strategies that drive significant ARR growth
- Extensive experience managing a customer portfolio of at least 200 clients and $20M+ in Annual Recurring Revenue (ARR)
- Exceptional communication and presentation skills for both technical and executive audiences
- Bachelor’s degree in a relevant field such as Computer Science, Engineering, or Business

How to Stand Out (Preferred Qualifications):
- Extensive experience with OT protocols, ICS, and related technologies
- Proven experience with customer success platforms like Gainsight or Totango

#Cybersecurity #CustomerSuccess #CareerGrowth #HybridWork #InclusiveCulture #WorkLifeBalance

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