Job Description

Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story!

Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don’t just offer jobs; we pave the way for incredible careers.

Why AMN Healthcare? Because You Deserve the Best:

Forbes Recognition: We don’t just make lists; we make headlines. AMN Healthcare proudly claims a spot on Forbes’ prestigious lists not once, but twice! We’re among the “Best Large Employers for Women,” a testament to our commitment to excellence.

• SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the “Rapidly Advancing Staffing Firms,” we have no plans to decelerate in the future.
• Incredible Futures: Join a team that doesn’t just talk about building the future; we’re shaping it. Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time.

Job Description: Director of Client Implementation and Field Services

Position Overview: We are seeking a highly experienced and strategic Director of Client Implementation and Field Services to lead and manage our healthcare organization's implementation, field services, supply chain management, and training teams. This individual will be responsible for ensuring successful client onboarding, seamless service delivery, effective supply chain coordination, and comprehensive training processes. The ideal candidate will bring proven leadership skills, project management expertise, and a strong background in healthcare operations with a focus on supply chain efficiency.

Key Responsibilities:

Leadership and Strategy:

• Develop and implement strategic plans for Client Implementation, Field Services, Supply Chain Management, and Training teams to enhance overall service delivery.
• Provide leadership, mentorship, and direction to multidisciplinary teams, ensuring alignment with organizational goals and objectives.
• Collaborate with senior leadership to shape operational strategies and ensure successful client engagement.

Client Implementation:

• Oversee the end-to-end client implementation process, including planning, execution, and go-live support.
• Manage a team of Client Implementation Project Managers to ensure timelines, budgets, and client expectations are consistently met.
• Establish best practices for project management processes, documentation, and reporting to improve project outcomes.

Field Services:

• Manage the Field Services team responsible for on-site support, technical services, and client troubleshooting.
• Develop and maintain service-level agreements (SLAs) to ensure consistent quality and timely service delivery.
• Drive initiatives to enhance field team efficiencies, improve customer satisfaction, and resolve escalated client issues.

Supply Chain Management:

• Oversee supply chain processes related to client implementation, ensuring appropriate equipment, inventory, and resources are available to support field services and project timelines.
• Develop strategies to streamline supply chain processes, improving cost efficiency and minimizing delays in equipment delivery.
• Collaborate with procurement teams to manage vendor relationships and ensure cost-effective solutions.

Client Training:

• Lead the development and implementation of comprehensive training programs for healthcare clients to ensure effective adoption of systems and services.
• Manage the Training team to develop customized materials, conduct training sessions, and provide ongoing education to support client success.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Management, or a related field; Master’s degree preferred.
• Minimum of 7-10 years of experience in healthcare operations, project management, or client services leadership roles.
• Proven experience in managing multidisciplinary teams in a complex healthcare setting.
• Strong understanding of healthcare technology systems, supply chain processes, and client service strategies.
• Exceptional communication, organizational, and leadership skills.
• PMP certification or equivalent project management experience preferred.

Key Competencies:

• Strategic thinking with the ability to align team efforts with organizational objectives.
• Excellent problem-solving and decision-making skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong collaboration skills to work effectively with internal and external stakeholders.

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer.

Pay Rate

Final pay rate is dependent on experience, training, education, and location.