Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Director, Pharmacy Operations

Location

243 Consumers Road, Toronto, Ontario, M2J 4W8

Overview

Reporting to the Sr. Director, Pharmacy Operations Strategy & Innovation, the Director, Pharmacy Operations is responsible for supporting day to day Pharmacy operations and the implementation of Pharmacy Care Clinics across the country. Focused on our core initiatives, this role will work to optimize pharmacy performance and workload planning from an operational pharmacy perspective. This role also leads the Pharmacy Care Clinic portfolio, overseeing construction project management, store selection, and design. This role supports Pharmacy Operations Specialists and is a significant liaison between Central Office departments, store teams and external stakeholders.

Primary Responsibilities

• Work with different departments and adjacent businesses to operationalize programs and understand enterprise priorities and focus areas

• Participate in cross-functional meetings, to provide pharmacy operations perspective and guidance

• Lead in designing framework for short and longer-term strategies for pharmacy operations and dispensary workflow

• Develop programs to continue to drive pharmacy business and optimize pharmacy performance

• Lead the review and day to day decision making on pharmacy and clinic layouts

• Involvement in developing future designs and optimizing pharmacy structure

• Work with Design & Construction stakeholders to ensure Pharmacy layouts are optimized to meet the needs of the business

• Support growth projects related to the future of pharmacy practice at Shoppers Drug Mart

• Provide Operational guidance on programs and initiatives working with Central Pharmacy Services, Enterprise Operations Development & Systems, Pharmacy Services, Health & Wellness, Procurement, Supply Chain, Merchandising, National Operations, Professional Affairs and Marketing

• Drive execution of programs and performance culture in collaboration with field Operators

• Ability to measure, perform detailed analysis of pharmacy performance and effectively communicate results to various stakeholders within Central Office, regional field resources and store teams.

• Work with Central Office stakeholders to ensure operational excellence is adhered to with the introduction of new and updated initiatives that meet pharmacy workflow standards

• Responsible for the development and initiatives to continue to drive pharmacy business

• Act as a liaison with other departments representing national pharmacy operations, ensuring that pharmacy performance metrics are adhered to, and pharmacy performance is communicated.

• Lead the development and review of content for the weekly national pharmacy operations update, content for field resources on the bi-weekly national operations call, quarterly meetings (VP and Peers), and national meetings.

• Lead the monitoring and analysis of performance strategies to identify areas of opportunity, respond with action plans, ensure maximum competitiveness, and meet or exceed financial targets.

• Responsible for monitoring individual store compliance with pharmacy standards through analysis of pharmacy reports, and follow-up with District Managers and Pharmacy Operations Specialists on non-compliant stores.

Skills, Experience & Education

• Experience greater than five years but less than or equal to ten years pharmaceutical/retail operations, business, marketing or equivalent experience.

• Being a Licensed Pharmacist - Bachelor of Science in Pharmacy / Part A, in good standing with the Ontario College of Pharmacists (OCP) or other Canadian College body

• Degree in Pharmacy (B.Sc. Pharmacy, M.Pharm, Pharm.D., etc)

• Must be available to travel across Canada

• Minimum of 5 – 7 years SDM pharmacy experience.

• Solid background knowledge of future pharmacy practice and initiatives.

• Experience with expanded scope of pharmacy practice

• Demonstrated analytical, problem solving and training skills, combined with well-developed communication and interpersonal skills, are essential.

• Fluency in both official languages is an asset.

• 30% Travel Required

• 4 Days in-office attendance require

Why work at Shoppers Drug Mart?

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type

Full time

Type of Role

Permanent with Benefits

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.