WHO WE'RE LOOKING FOR

The Director, Salesforce Services will lead the Salesforce.com (SFDC) team and is responsible for delivering strategic initiatives and ensuring resolution of technical and operational issues. This hands-on leadership role will apply best practices and procedures to design, implement, build, test, document, and support a variety of business needs for the Recording Academy and its affiliates. Working with users across all business units, you have deep Salesforce knowledge and experience, and are service oriented, collaborative, and work with a sense of urgency.

WHAT YOU'LL DO

• Set and execute the overall strategy for the use of SFDC and associated applications across the Recording Academy and its affiliates.
• Be the main point of contact for the SFDC relationship across the company.
• Drive technical programs that support the growth and success of both SFDC and Marketing Cloud and integrated third-party applications.
• Guide the strategy and development of SFDC and Marketing Cloud to perform the functions necessary to support key business units.
• Define and manage project timelines and resources to ensure successful delivery of initiatives and solutions.
• Ensure complete resolution of issues and requests, including root cause analysis and prevention.
• Lead, mentor, coach, and develop a team of Salesforce technicians.
• Monitor tickets and respond to daily support requests.
• Be the accountable leader for project delivery of the Salesforce roadmap, working in partnership with business stakeholders and IT team members.
• Ensure data integrity and governance across the Salesforce platform in accordance with company data policies and best practice.
• Foster a culture of innovation and continuous improvement.

SKILLS & EXPERIENCE

• Bachelor's degree in computer science, information technology, or related field.
• 10+ years in Salesforce.com administration and management.
• 5+ years leading technical teams and projects.
• Deep knowledge of Salesforce and its product portfolio. Service Cloud a plus.
• Experience working directly with C-level executive and stakeholders, driving strategy and executing enterprise projects that align with company goals.
• Hands-on knowledge of third-party marketing and integrated applications. Marketing Cloud administration a plus.
• Ability to translate functional requirements into technology requirements that leverage the existing technology stack.
• Advanced Excel skills.
• Proven experience with report writing.
• Ability to effectively manage, prioritize, and deliver multiple tasks and projects simultaneously.
• Exceptional problem solving and analytical skills with strong attention to detail.
• Excellent troubleshooting methods with the ability to analyze and resolve issues quickly and thoroughly.
• Availability for some amount of travel as necessary for periodic team meetings.
• Availability to work some evenings or weekends as required for off-hours events.

PHYSICAL DEMANDS FOR CERTAIN ROLES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.

SALARY AND BENEFITS

The starting salary for this position is $132,600 to $167,000 per year, benchmarked against industry standards. Salaries for positions required to be in specific geographic locations reflect the corresponding labor market.

The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements and will include our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Click here for an overview of our company benefits.

Explore our career opportunities to join a team that values creativity, innovation, and diversity.

ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES

RECORDING ACADEMY

The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards-music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators.

GRAMMY MUSEUM

The GRAMMY Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include GRAMMY in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States.

MUSICARES

A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs.

GRAMMY GLOBAL VENTURES

GRAMMY Global Ventures aims to advance the global mission and monetize the brand equity and intellectual property of The Recording Academy. Through five target areas - Online Education, Live and Site-Based Experiences, Original Content, Globalized Awards, and Licensing and Sponsorship - GRAMMY Global Ventures will seek to diversify revenue streams and drive membership value.

LATIN RECORDING ACADEMY

The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation.

LATIN GRAMMY CULTURAL FOUNDATION

The Latin GRAMMY Cultural Foundation is a charitable organization established by the Latin Recording Academy in 2014. The organization is dedicated to creating opportunities for the next generation of Latin music creators through scholarships, educational programs, grants, and access to creators and industry executives.

EQUAL OPPORTUNITY

The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy's policy to provide equal employment opportunities for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.