Job ID: 233406
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Hybrid

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Technology

Our technology team works fast and smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do, and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are integral to the growth of Sephora and our future success.

Your role at Sephora:

As a Director, Site Reliability Engineering you lead the way in building, establishing, and operating the Sire Reliability Engineering practice. You should have proven expertise as a SRE Leader who is passionate about ensuring reliability of software solutions and knowledgeable about tools and practices for ensuring no downtime to Sephora Tech. You will be responsible for providing technical leadership and guidance to a cross-functional team of engineers in the areas Site Reliability Engineering in a pragmatic, lead-by-doing fashion.

In addition, you will:

• Develop and execute the overall technology strategy and vision for the Site Reliability Engineering (SRE) team.
• Lead a team of SRE engineers responsible for ensuring the reliability, performance, and scalability of our e-commerce platform.
• Drive continuous improvement efforts to enhance the availability, efficiency, and resiliency of our systems.
• Collaborate with cross-functional teams, including software engineering, operations, and infrastructure, to establish and maintain robust service-level objectives (SLOs) and error budgets.
• Manage the technology budget for the SRE team, ensuring effective allocation of resources and optimizing costs without compromising system reliability.
• Define and enforce best practices and standards for monitoring, incident response, change management, and capacity planning.
• Champion the adoption of modern DevOps practices, automation, and infrastructure-as-code principles to enable efficient and scalable operations.
• Stay up to date with emerging technologies and industry trends related to site reliability engineering, and assess their potential impact on our systems and processes.
• Collaborate with product management teams to understand business requirements and align the SRE team's efforts with organizational goals.
• Establish and maintain strong relationships with vendors and external partners to leverage their expertise and tools for improving site reliability.
• Build and lead a high-performing SRE team, providing mentorship, guidance, and career development opportunities.
• Drive the development and implementation of incident management processes, ensuring timely and effective response to production issues.
• Define and track key performance indicators (KPIs) and metrics to measure the reliability and performance of our systems, and report progress to senior management.
• Collaborate with security teams to ensure the implementation of robust security measures and practices within the SRE domain.
• Establish disaster recovery plans and procedures, including regular testing and validation of backup and recovery mechanisms.
• Oversee the design and implementation of monitoring and alerting systems to proactively identify and address performance bottlenecks and issues.
• Collaborate with software engineering teams during the software development life cycle to ensure the operability and resilience of new features and services.
• Conduct regular performance reviews and provide feedback to team members, fostering a culture of continuous learning and improvement.
• Lead incident post-mortems and root cause analysis, identifying opportunities for system enhancements and process optimizations.
• Develop and maintain strong relationships with internal stakeholders, promoting a collaborative and customer-centric approach within the SRE team.

We’re excited about you if you have:

• 10+ experience in a leadership role overseeing Site Reliability Engineering or a related discipline within a fast-paced e-commerce or technology company.
• Strong understanding of cloud infrastructure, preferably with experience in managing highly scalable systems on platforms such as AWS, Azure, or Google Cloud.
• Experience in managing technology budgets and optimizing resource allocation for maximum efficiency.
• knowledge of DevOps practices, including CI/CD pipelines, configuration management, and infrastructure automation.
• Experience in implementing and managing observability tools, such as Prometheus, Grafana, and ELK stack.
• Understanding of incident management frameworks and incident response management and post-mortem analysis.
• Proven ability to build and develop high-performing teams, fostering a collaborative and inclusive work environment.
• Strong analytical and problem-solving skills, with the ability to identify and address complex technical issues in a timely manner.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
• A bachelor or master degree in Computer Science, Engineering, or a related field.

You’ll love working here because:

• The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
• The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
• The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
• The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
• The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

Sephora is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable

The annual base salary range for this position is $175,536.00 - $231,610.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.