Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely, providing flexibility in your work environment
- Empowering culture that values collaboration and innovation
- Commitment to professional development and leadership coaching
- Chance to make a significant impact on customer support in a mission-driven environment

What to Expect (Job Responsibilities):
- Champion operational excellence by tracking and managing key performance indicators (KPIs) related to team performance and client success
- Lead and develop high-impact teams through coaching, mentorship, and strategic guidance
- Drive a culture of knowledge sharing and continuous learning within the technical support function
- Build strong cross-functional partnerships and act as a subject matter expert to identify gaps and propose solutions
- Identify and implement process improvements that enhance efficiency and customer satisfaction

What is Required (Qualifications):
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
- 10+ years of experience in technical or service delivery roles within the healthcare technology industry
- 5+ years of experience leading technical support or service delivery teams in a software/SaaS environment
- Proven ability to lead change and build high-performing, globally distributed teams
- Strong analytical, project management, and organizational change management skills

How to Stand Out (Preferred Qualifications):
- Proficiency with ServiceNow (SNOW) or similar support platforms
- Strong background in support analytics and customer satisfaction metrics

#HealthcareTechnology #CustomerSupport #RemoteWork #CareerGrowth #InnovationDriven

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."