Banfield Pet Hospital
Director, Voyager Health Training (MVH)
This job is now closed
Job Description
- Req#: R-153216
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Execute Voyager Health training strategy that consists of 3 workstreams: eLearning, virtual live sessions and on-site support on go-live.
Formulate a staffing plan and hire & train associates as members of a core Training team that includes Field Trainers who travel to hospitals , virtual trainers, and digital content developers for just-in-time training available in the Voyager Health platform.
Manage the end-to-end Hospital PMS onboarding process.
Coordinate all onsite training requirements for Voyager Health implementations – Core field trainers sent to hospitals , supplemented by local re sources in the business units, as well as contract trainers from agencies.
Manage the logistics of hospital assignments for the training team, including travel, duties when not traveling, et. al.
Oversee and manage training budget, ensuring cost-effective use of resources.
Manage contracted resources as well as MVH associates who are trainers.
Responsible for end-to-end relationship management with hospitals:
support hospital manager in meeting key timeline milestones during conversion process.
assess needs of hospitals converting to Voyager Health .
configure hospital environment to ‘go live ’.
monitor hospital users’ experience post installation.
schedule follow-up training, as needed.
Manage training efficacy t hrough various metrics like employee performance, feedback, and knowledge retention.
data attribute mapping and data integrity validation for converting hospitals.
facilitate phone surveys of hospitals to collect software feedback from pilot hospitals.
serve as advocates for hospitals when working with Service Desk and development teams.
provide feedback to the development team on ways to improve the software on an ongoing basis.
Coordinate p articipation of Training team in User Acceptance Testing during software update development phases.
Coordinate p articipation of Training team in Smoke Testing during software update deployments.
Work with the data conversion team to continuously improve the process of integrity checking as part of go-live process .
Provide Service Desk Level 2 software support, gathering information on issues and defects reported by hospitals that require follow-up training.
Support associates by escalating to Level 3 (Development as needed.
Travel onsite to hospitals periodically to assist in training associates.
Travel to represent the department at regional meetings when needed.
Work as a liaison for the field trainers when issues arise during conversions.
Liaise with external vendors for specialized training programs or materials.
Ensure eLearning content is groomed and up-to-date in the Voyager Health curriculua housed in Cornerstone On Demand.
Bachelor’s degree is required , or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
A minimum of 7-10 years of relevant experience in delivering and developing large scale enterprise wide training in a corporate environment .
Previous experience in human health training or of animal hospital training experience is required .
Proven track record in defining, implementing comprehensive and large scale training program at a rapid cadence.
Proven ability to work in a large development program to provide training and support to hospital associates as development continues . In other words, this person must be able to work with content that is developing.
Experience working in an agile/scrum environment that is developing and deploying new features every 2 weeks and keeping pace on training content and delivery.
Expert knowledge of adult learning principles and instructional design development.
Extensive experience in training and development, with a proven track record of managing comprehensive training programs.
Strong leadership and management skills, excellent communication and interpersonal abilities, and proficiency in various training methodologies and technologies.
Ability to develop strategic plans for training and development that align with the organization's goals.
Deep understanding of IT concepts and trends, and the ability to translate technical language into understandable training materials.
Capability to identify issues in IT skill development and create effective solutions.
Experience with Learning Management Systems (LMS) and online training platforms.
Skills in utilizing and integrating various educational technologies and tools for effective training delivery.
Experience with digital training tools (e.g., WhatFix , WalkMe , MyGuide ) is preferred.
Facility with multiple languages is preferred.
Experience with creating and maintaining a Training environment as a playground for trainees.
Sufficient technology s avv iness to support other parts of the Voyager Health program, especially as proxy for end users.
Ability to provide constructive feedback and guidance to Training team that will have a constellation of competencies ( i.e. instructional design, virtual learning, on-site support).
Periodic travel may be required for this position.
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, and move) up to 50 pounds. Lifting heavier weights requires requesting assistance from another associate.
Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
Specific vision abilities required by this position include close vision.
Occasionally exposed to airborne particles and illness from patients and chemicals related to animal care and office equipment.
The noise level in the work environment is normally moderate.
Environment where pets are present.
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competitive salary with paid time off & holidays so you can spend time with the people you love.
Medical, dental, and vision insurance for you and your loved ones.
Fertility and family-building assistance .
Paid Parental leave.
Practice Paid Basic Life Insurance.
Practice Paid Short- and Long-Term Disability.
Competitive referral program – join our team, bring your friends, and get paid.
Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
Commuter Benefits.
Legal Plan.
Health Savings Account & Flexible Spending Account.
Mental health support and resources.
Paid Volunteering.
Optimum Wellness Plans® for up to three pets.
Continuing Education allowance & MED hours for eligible positions.
Student Debt Relief (for full-time DVMs).
A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.
About the company
Banfield Pet Hospital is a privately owned company based in Vancouver, Washington, United States, that operates veterinary clinics.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.
The Voyager Health Training Director is responsible for defining and executing the training strategy for Mars Veterinary Health (MVH)’s bespoke practice management system, Voyager Health . As Voyager Health will be continuously deployed to all North America and International b usiness units , the Training Director will hire and manage a core training team responsible for training hospital teams on the features and functions developed in the Voyager Health practice management software . The Voyager Health Training Director will also work with external agencies that provide trainers to supplement the core team so we can flex as we rollout Voyager Health at scale. In short, the Training Director is responsible for the successful training of hospital staff who convert to using Voyager Health as their practice management system.
Education & Professional Qualifications:
Knowledge & Experience:
Key Functional Competencies & Technical Skills:
Special Working Conditions:
Salary: $139,000-$208,000
What We Offer – The Good Stuff:
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.