This Associate Level claim manager role will provide concierge level customer service to one of Group Insurance’s largest clients. Gaining a deep understanding of the client’s culture and using expert customer service skills, the Associate will take a consultative approach in guiding and coaching our client’s Employees through the life cycle of a disability claim. With exposure to multiple products, including Short Term Disability, Statutory Leaves, Absence, Long Term Disability, and Life Waiver of Premium, the Associate will deliver world-class service that ensures a more effortless experience for the Employee.

As an exceptional collaborator, the Associate will engage Expert Resources to further enhance the claim journey to address the Behavioral Health and Vocational opportunities within their block of claims. This Concierge team member will have the opportunity to interact directly with the Leave team at the client during quarterly virtual meetings and will interface daily with the client’s Benefits Business Partners.

As an innovator, the Associate will seek out opportunities to further enhance the claimant experience and will serve as an ambassador for continuous process improvement within the Concierge Team.

Qualifications:

• LTD and Life Waiver of Premium experience preferred, but not required
• Expert level, proactive communication skills using a variety of pathways including telephone, email, letters, Team’s messaging, group Team calls, and one-on-one video calls
• Confidence in communicating with highly skilled and highly educated claimants in the software industry
• Ability to interact confidently with attorneys and specialty medical professions such as Psychiatric providers
• Excellent documentation skills to capture the essence of telephone conversations and to establish clear, concise claim plans
• Ability to comprehend and interpret policy and plan provisions
• Strong ability to work through ambiguous situations and adjust course quickly when needed
• Advanced math skills with ability to perform financial calculations related to salary and incentives, partial disability calculations, RTW incentives, and offsets
• Demonstrated teamwork skills and ability to leverage resources to attain goals

This position will work virtually, therefore new hires must be able to provide the following & all new hires who work remotely will be held accountable to these standards:

• Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary.
• Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. Your personal phone number will not be identified to customers.
• Quiet area in your home with minimal distractions and noise free.
• Reliability and Dependability throughout our extensive training program is required

RSRPRUD

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.