Overview As a District Director of Operations (“DDO”), you will serve as an executive to our Store Operations team; a team who works to provide alternative lending solutions to customers who may not have access to, or choose not to use, traditional credit opportunities. You will set the example for an unmatched customer experience and seize every opportunity to teach, develop, and motivate your teams to achieve success. All along the way, we’ll invest in your success by providing a world-class training program that will help you excel in your career. Essential Responsibilities Develop and implement store-specific sales goals based on Company Key Performance Indicators (“KPIs”) and clearly communicate action plans to store employees to drive performance. Track, analyze, and report individual store performance and communicate areas of opportunity to drive growth. Establish clear development paths for each of your Team Members and maintain a strategic succession plan. Partner with Recruiting to build strategies for attracting, recruiting, interviewing, and hiring top talent. Plan and execute strategies to drive marketing efforts and increase Company awareness. Ensure Company cleanliness and safety standards are met by conducting visual store inspections and partnering with various departments or vendors to handle repair claims, placing a priority on the safety and security of the store and Team Members. Protect Company assets by completing store audits with rigorous review and analysis. Enforce a work environment that upholds compliance with Company procedures, as well as local, state, and federal laws and regulations. Serve as an extension of TMX Finance® Family culture by supporting and promoting Company programs and initiatives. Visit each store in the district during store business hours to provide ongoing coaching, training, and mentorship to your teams. Utilize personal vehicle to conduct Company business throughout the workday, including daily store-to-store travel throughout the district. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Minimum Qualifications Minimum Qualifications • Minimum of three years' experience at a District Director level or above • Management of at least eight brick and mortar retail locations with at least eight direct reports • Employee mentoring and development experience • Ability to travel throughout your district on a daily basis in order to meet the essential functions and responsibilities of the position listed above is required • Very strong people management skills with the ability to instill a culture of accountability • Strong multi-tasking, organizational, and time-management skills • Successful financial management experience, including profit and loss reports and budgets • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the store, and the operation of mechanical controls, such as a keyboard. Preferred Qualifications • Consistent track record of successfully growing new and existing store locations • Innovative and strategic approach to increasing brand awareness • Bilingual English/Spanish is a plus #INDMGR What We Offer Our Benefits Include*: • A comprehensive new hire training program designed to help set you up for success • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development • Paid on-the-job training & professional development programs • Multiple coverage levels for Medical, Dental, & Vision • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more • Traditional 401(k) and Roth 401(k) with Company match • Options for Flexible Spending Accounts and Health Savings Accounts • Basic and AD&D Life Insurance • Optional pet insurance • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance • Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment) • Diverse Culture and Inclusive Environment *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. Our Commitment to Diversity, Inclusion & Belonging Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential. Our Workplace Awards and Recognition We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023. About Us Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.
Minimum Qualifications • Minimum of three years' experience at a District Director level or above • Management of at least eight brick and mortar retail locations with at least eight direct reports • Employee mentoring and development experience • Ability to travel throughout your district on a daily basis in order to meet the essential functions and responsibilities of the position listed above is required • Very strong people management skills with the ability to instill a culture of accountability • Strong multi-tasking, organizational, and time-management skills • Successful financial management experience, including profit and loss reports and budgets • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the store, and the operation of mechanical controls, such as a keyboard. Preferred Qualifications • Consistent track record of successfully growing new and existing store locations • Innovative and strategic approach to increasing brand awareness • Bilingual English/Spanish is a plus #INDMGR
Develop and implement store-specific sales goals based on Company Key Performance Indicators (“KPIs”) and clearly communicate action plans to store employees to drive performance. Track, analyze, and report individual store performance and communicate areas of opportunity to drive growth. Establish clear development paths for each of your Team Members and maintain a strategic succession plan. Partner with Recruiting to build strategies for attracting, recruiting, interviewing, and hiring top talent. Plan and execute strategies to drive marketing efforts and increase Company awareness. Ensure Company cleanliness and safety standards are met by conducting visual store inspections and partnering with various departments or vendors to handle repair claims, placing a priority on the safety and security of the store and Team Members. Protect Company assets by completing store audits with rigorous review and analysis. Enforce a work environment that upholds compliance with Company procedures, as well as local, state, and federal laws and regulations. Serve as an extension of TMX Finance® Family culture by supporting and promoting Company programs and initiatives. Visit each store in the district during store business hours to provide ongoing coaching, training, and mentorship to your teams. Utilize personal vehicle to conduct Company business throughout the workday, including daily store-to-store travel throughout the district. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.