NOTE: This is an in-person position that will require you to be present five days a week with the possibility of being placed at any of the following branch locations dependent on need:

• Northeast Branch: 4685 Peoria St #1 Denver, CO 80239

• Northwest Branch: 3698 W 44 th Ave Denver, CO 80211

• Southeast Branch: 2243 S Monaco Pkwy Denver, CO 80222

• Southwest Branch : 3100 S Sheridan Blvd, Denver, CO 80227

• Tremont Branch : 2855 Tremont Pl Denver, CO 80205

This is not a remote position.

We encourage you to apply as soon as possible because this posting may close without advanced notice.

About Denver Motor Vehicle

Denver Motor Vehicle (DMV) is authorized as an agent of the State Department of Revenue as outlined in the Colorado Revised Statutes to register and title vehicles and to collect, record, and deposit all taxes and fees prescribed for vehicles owned or operated by residents and business owners within the City and County of Denver.

Diversity in the City

The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.

Denver Motor Vehicle is seeking an eager and dedicated individual to serve as a Customer Service Agent who will actively ensure the best customer service to the residents of Denver while tending to their motor vehicle needs . You will have the chance to support the Denver Motor Vehicle (DMV) by providing quality customer service to our clients, being knowledgeable of motor vehicle transactions and all operations. You will gain the knowledge of where to access information, and will assist our customers by inspecting, assessing, and auditing applications and legal documents submitted for vehicle titling and registration of all types of motorized vehicles.

Additionally, the DMV Customer Service Agent will have the benefit of :

• Receiv ing on-the-job training on motor vehicle policies, procedures, methods, and techniques to process and issue motor vehicle titles and registration documents and ensure compliance with governmental statutes, rules, and regulations.

• Attending training sessions to learn processes, practices, and applications of state motor vehicle statutes

• Becoming proficient in assessing and calculating all types of motor vehicle fees and taxes

This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position, you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org .

We are looking for someone with some or all the following skills and experience :

• Passion and dedication to ensuring the highest level of customer service to our Denver residents

• Superior communication skills

• Ability to efficiently maneuver through various computing systems

• P revious professional level Motor Vehicle titling and/or registration experience is preferred but not required

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate

• Experience Requirement: One (1) year of clerical experience which includes customer service involving the explanation of rules and regulations

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

• License/Certifications: R equires a valid Driver's License at the time of application