Job Summary:

Supervises table games dealers to maintain the integrity of assigned games and personnel.

Supervisory Responsibilities:

• Yes, supervise Table Games Dealers.

Duties/ Responsibilities:

• Monitors and supervises all assigned gaming areas.
• Opens and closes table games in assigned area verifying count as provided by the dealer.
• Inspects card decks prior to play.
• Tracks and records player buy-ins, wins, losses and bet amounts.
• Monitors bets and payouts and corrects as needed.
• Supervises player tracking process.
• Initiates and verifies fills to tables.
• Investigates and resolves guest complaints or concerns in accordance with standard procedures.
• Maintains security of all games.
• Responds calmly and makes rational decisions when handling guest issues.
• Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures.
• Monitors the volume and quality of gaming business and adjust game spread and table limits as appropriate within established policy.
• Discretionary ability to extend complimentary services in accordance with the approved comp matrix.
• Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the Virginia Lottery Board
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
• Performs all other duties as assigned.

Minimum Education and Experience Requirements:

• Must be 21 years of age or older.
• High school diploma or equivalent.
• Two or more years related experience.
• Minimum of one year multi game dealing experience. Knowledge of table games math, procedures, game protection and training requirements.
• Knowledge of a minimum of two table games, ie: blackjack, craps, roulette as well as specialty games.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by the Virginia Lottery.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills, with particular attention to quality and detail.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.

Physical Requirements:

• Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Must be able to identify colors.
• Able to work with others while maintaining a positive and professional