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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

WHAT YOU NEED TO KNOW (Job Overview):

Following established procedures, notifies, educates, and counsels blood donors, their partners or family, employees, and public audiences regarding blood transmissible infectious agents. Review and approve donor notification packets. May educate donors involved in recipient complication cases Interpret test results, the significance of health history information, and risk factors to provide accurate and sensitive donor counseling. May manually enter additional test results into approved databases

We are seeking a Donor Notification Coordinator II for our Charlotte, NC Office.

The work schedule: Mon-Fri 1:00p-9:30p -Rotation schedule includes onsite and work from home requirements once the in person training is complete

Pay Information:

• The salary range for this position starts at $19.04 /hour- with Shift Differential eligibility

WHERE YOUR CAREER IS A FORCE FOR GOOD

Responsibilities:

• Ensure timely receipt of all expected additional test results by using queries, logs, and reports to identify delays and discrepancies.

• Obtain and distribute additional test results to internal staff within required timelines.

• Manually enter the additional test results into electronic databases.

• Generate donor notification materials from all applicable databases and assemble donor notification packets for review.

• Prepare and complete state and military notifications according to applicable state laws or Department of Defense requirements.

• Provide approved donor notification packets to donors and outside agencies as required according to approved mailing, faxing, or other electronic methods in congruence with all timelines.

• Perform required notifications for autologous donations to transfusion services and physicians. Obtain the required authorizations to release nonconforming autologous donations.

• Ensure availability of autologous products for donor surgery etc.

• Maintains logs and tickler files to ensure timely completion of all test results and notification activities.

• Monitor security to ensure only authorized personnel has access to confidential donor records.

• Has regular contact with hospitals, laboratories, and other internal and external customers.

• Maintains quality and regulatory standards that impact donor and client relationships.

Scope: Interact with all levels of management and staff.

Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed, and evaluated to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Education: High School or equivalent required. Associate’s/Bachelor’s degree in a science or health care field is preferred.

• Experience: Minimum 3 years of related hospital, laboratory or blood banking operations experience or equivalent combination of education and related experience required.

• Management Experience: N/A

• Skills & Abilities: Ability to work on a team. The ability to read, write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. Ability to work in a fast paced call center environment.

May require a valid driver's license and clean DMV record. May be required to have basic computer skills. Exemplary interpersonal, verbal, and written communications skills. Ability to work on a team.

Travel: Very Little or None

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO: Starting at 15 days a year; based on FLSA status and tenure

• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

• 401K with 5% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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