As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce that reflects the diversity of our customers and stakeholders. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

eBusiness Help Desk Analyst I (Co-op Positions)

Job Type:

Student Intern/Co-op Student (Fixed Term) / Full time

Job Location:

Edmonton, Alberta

eBusiness Help Desk Analyst I (Co-op Positions)

Customer Service and Risk Management

Edmonton, AB

Temporary, Full-time Positions (4 months)

As an eBusiness Help Desk Analyst, you will work with the eBusiness Support team during the busy annual return season by supporting external users of WCB eBusiness systems in a help desk environment. Providing telephone support, troubleshooting, and marketing of eBusiness systems are key components of this position.

What will you gain?

• Experience in a large corporation
• Enhanced customer service skills
• Problem solving and technical skills
• Experience in a great team environment
• Fundamentals for a future support related or customer service career.

Responsibilities:

• Provide end-user support of eBusiness systems (web and IVR systems). The support required ranges from basic navigation and help for users new to eBusiness services, to technical support for online users experiencing system issues.
• Use knowledgebase to troubleshoot and resolve issues in a timely manner.
• Administer security – userID, password and access management.
• Educate and promote features and benefits of online services.
• Document and track customer support inquiries.
• In support of WCB’s focus on delivering excellent customer service, respond to general business questions regarding a customer's WCB account.

Qualifications:

• A student currently enrolled in a business or information technology program.
• Experience in a help desk environment is an asset.
• Strong ability to interpret problems and issues from novice and experienced users of eBusiness applications.
• Proven ability to work effectively with computer technology and to learn new technology quickly.
• A positive “can-do” attitude and customer focus approach.
• Excellent customer service skills including outstanding listening and communication (verbal and written) skills. Ability to respond with clarity and professionalism.
• Equivalencies may be considered.

SALARY: $50,144.00 per annum ($4,178 per month)

Workers’ Compensation Board is committed to providing equal opportunity to all qualified persons without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.

Note: Temporary full-time co-op positions for 4 months from January – April 2024 with the possibility of extension. You must be a student c urrently en rolled in a business or information technology program to be considered for these positions.

Please submit resumes to Careers - WCB Alberta. Final external candidates will be asked to undergo a security clearance.

Posted: October 27, 2023

Closes: November 10, 2023

We thank all applicants for their interest, however, only candidates under consideration will be contacted .