About Bird&Be

Bird&Be is a direct-to-consumer fertility brand on a mission to help people build families faster through our doctor-backed fertility products. Since launching in the summer of 2021 we’ve been growing quickly in the fertility space. We were founded by a team of fertility warriors and doctors and are supported by top-tier investors who all want to change the current fertility experience. We’re looking for incredible new team members to join us on this mission. If you’re interested in a dynamic and fast-paced environment at an early-stage startup that’s looking to make a positive change in the world, we’d love to chat.

About the role

We’re seeking a tech-savvy Ecommerce Manager to oversee and optimize our Shopify ecosystem, improve our user experience, and support our mission of revolutionizing fertility care. This role is perfect for someone who thrives in a fast-paced environment, loves solving problems, and has an eye for improving customer experiences.

In this role you will:

Manage our Shopify website and ecosystem

• Maintain and customize our Shopify Plus store and all the associated 3rd party apps such as Recharge, Klaviyo, and Gorgias
• Identify and install new tools and apps that improve the customer experience, support marketing initiatives, or improve organizational efficiency
• Oversee our web application, which includes customer profile and quiz recommendations
• Act as the subject matter expert on all things Shopify and our website

Improve website conversion and user experience

• Optimize the core shopping journey, including management of search, navigation, product reviews and browse experiences
• Work with designers and developers to customize our website to optimize conversion and give the best customer experience
• Own all day-to-day website merchandising, including product catalog, collections and product pages.
• Develop and execute product education strategies, highlighting key features, benefits, and unique selling points
• Monitor and analyze website performance and support with weekly product performance reports

Perform technical support troubleshooting

• Troubleshoot customer issue escalations (account login, updating credit card, managing subscriptions) and escalate to the appropriate 3rd party support channels when necessary

Your Experience

• You have worked for an ecommerce company
• You have used Shopify Plus and Recharge as a merchant
• You have experience overseeing design and development of websites
• You’re creative - proposing solutions to problems that you may not have encountered before.
• You’re tech-savvy and always seeking to find more efficient ways to do things: keyboard shortcuts, snippets, and automations are your friend.
• You’re an excellent problem-solver, proactive, and quickly default to taking action
• You have a demonstrated ability to shift priorities quickly, show initiative and work autonomously
• You’re a pro multi-tasker. You know how to ruthlessly prioritize your time, and thrive in an environment where there’s more to do than time to do it
• You’re familiar with G Suite and Google Applications (Calendar, Sheets, Docs, Slides, etc.), Slack, and other modern web platforms and apps.
• You’re flexible and thrive in a rapidly changing, growing and sometimes chaotic environment.
• Above all else, you’re passionate about our customers and inspired by Bird&Be and our mission.

Success Metrics

In this role, you will be measured by:

• Increased website conversion rates
• Improved subscription retention through troubleshooting and optimization
• Reduced time-to-resolution for technical issues

Hours + Location

• This is a salaried position working full-time hours. Option for a contract position may be available.
• Must be able to work a flexible schedule to meet the needs of the business, including irregular hours like some evening, weekends and holidays as needed
• This is a remote position and requires candidates to have an available work-from-home setup including a reliable desktop/laptop with the latest OS and and a stable internet connection.