Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to enhance your technical skills through on-the-job training and certifications
- Engage directly with customers to solve technical issues and improve user experiences
- Dynamic role that involves troubleshooting and problem-solving in a fast-paced environment

What to Expect (Job Responsibilities):
- Serve as the first point of contact for customers seeking technical assistance via phone or email
- Perform remote troubleshooting through diagnostic techniques and relevant questions
- Drive resolution to end-user issues and guide customers through the problem-solving process
- Record events and problems along with their resolutions in logs
- Collaborate with internal teams to prioritize issues and suggest possible improvements

What is Required (Qualifications):
- Bachelor's degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields
- eCW Certifications
- Basic understanding of troubleshooting/technical support issues related to eCW workflow
- Good technical knowledge of web application server architecture, MySQL, MS SQL, and SFTP architecture
- Basic understanding of Windows and network troubleshooting

How to Stand Out (Preferred Qualifications):
- Help Desk certification (preferred, with an opportunity to obtain if not currently certified)
- Familiarity with eClinicalWorks software and its general functionalities
- Proficiency in CRM systems, particularly ConnectWise
- Experience with document management tools like SharePoint and OneNote

#HealthcareTechnology #TechnicalSupport #CareerGrowth #ProblemSolving #CustomerService

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