Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.

Drake Software is a leading digital tax filing platform which offers customers professional digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. Drake Software is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team.

This role will primarily support Drake Software as we provide the tools and support tax professionals need to build their businesses and attract new clients. We are an organization of problem solvers continually looking for solutions to support our customers. Our customers know they can rely on Drake Software for comprehensive product excellence and value.

An Education Specialist II develops and implements training initiatives to enhance Taxwell product knowledge. Core responsibilities include but are not limited to the following:

• Research and gather technical, educational, and tax-related information for use in documentation and resource development.

• Interview programmers, developers, and other technical personnel to acquire a thorough understanding of product technology and development methods.

• Develop comprehensive training materials for both live/video training and online learning platforms.

• Review, edit, and proofread documentation and training materials to ensure a high standard of accuracy and clarity. Test software for alignment with documentation.

• Coordinate the layout and organization of documentation to ensure user-friendly content.

• Collaborate with other departments to produce high-quality training materials, videos, and documentation.

• Demonstrate proficiency in various software programs used to create and manage content.

• Assist in maintaining and updating internal training databases and platforms.

• Provide training to internal and external clients with confidence in delivering presentations to large groups and being recorded.

• Provide support to Education and Software customers through various means, including email, phone, webcast, and face-to-face settings.

• Take the lead on special projects requiring in-depth research and analysis, including engaging and communicating effectively with key stakeholders to drive project success.

• Some travel is required.

• Other duties as assigned by the manager.

Qualifications:

• A minimum of 3 years' experience within the department and/or in the field (e.g., tax preparation software training) and is fully capable of performing all required duties
• Prior training or teaching experience required
• Proficiency in the MS Office Suite, including PowerPoint, required
• Experience with Camtasia and InDesign preferred

#LI-DNI

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com or by calling 828-349-5703 extension 6049 to speak with a member of the HR Talent Acquisition team.