Eligibility Coordinator

Brooklyn, NY

Note: This job is a full-time, in-person position based out of our Brooklyn office. This is NOT a remote position.

Pay: $15.00-$18.00 per hour

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.

• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.

• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.

• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.

• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.

• Mileage Reimbursement: We make sure you're compensated for your business travel.

• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.

• Employee Assistance Program: Supporting the well-being of you and your family.

• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary: As an Eligibility Coordinator, you will play a key role in ensuring that clients meet the eligibility requirements for home care services. This is an entry-level position that offers an opportunity to develop skills in healthcare administration while working with a supportive team. The ideal candidate will be proficient in computer use, especially Excel, and be capable of managing client data effectively.

Job responsibilities

• Verify and review client eligibility for home care services through various systems and databases.

• Process and maintain client documentation in compliance with company policies and regulations.

• Collaborate with internal teams to ensure all necessary paperwork and eligibility requirements are met.

• Assist with data entry, updating client records, and tracking eligibility statuses in Excel.

• Communicate with clients, families, and healthcare providers to gather required information.

• Resolve eligibility-related inquiries and escalate issues as needed.

Qualifications:

• High school diploma or equivalent (Associate’s degree or some college coursework is a plus).

• Strong computer skills, with proficiency in Microsoft Excel for data management and reporting.

• Excellent organizational skills and attention to detail.

• Strong verbal and written communication skills.

• Ability to work independently and as part of a team.

• Previous experience in an office setting or customer service is a plus, but not required.

Skills and Abilities

• Excellent communication skills.

• Ability to act with integrity, professionalism, and confidentiality.

• Proficient with Microsoft Office Suite, specifically Microsoft Excel and other related software.

• Ability to work well within a team, sharing information and supporting colleagues as needed.

• Ability to work with spreadsheets, manage large amounts of data, and use basic functions (e.g., formulas, sorting, filtering).

• Excellent organizational skills and attention to detail.

• Ability to prioritize tasks; excellent time management skills.

• Able to multitask efficiently and effectively.

Working Conditions:

• This position typically operates in an office environment.

Job Type: Full-time

Pay: $15.00-$18.00 per hour

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.