POSITION: 911 Operator Dispatcher

DEPARTMENT: Communication Center

SALARY: $24.86 per hour

LEVEL: L19

CLOSING DATE: Friday,, May 2, 2025

We are the Orlando International Airport! The Greater Orlando Aviation Authority (GOAA) operates MCO and the Orlando Executive Airport. Our airport is a world-class facility serving more than 55 million guests each year and growing. Orlando International Airport (MCO) is the largest airport in Florida, the 9th busiest in the United States and the 17th in the world ranked by the number of passengers in 2022 according to Airports Council International North America (ACI). The airport serves as a significant transportation resource, catalyst and hub in the State of Florida.

We offer a comprehensive benefit package for full & part-time positions to include first day eligibility for health insurance, life insurance, paid vacation/sick/holiday, and growth opportunities (see details below).

POSITION SUMMARY:

Dispatch Police, Fire, Medical and Airport Operations response personnel to emergency and non-emergency situations including aircraft emergencies. Operate 800 MHz CRT Public Safety Communications System, Airport paging system, and other complex computerized safety and security systems. Serve as Public Safety Answering Point (PSAP) and answer all 9-1-1 calls originating on airport property, including TDD equipment. Operate Florida and National Crime Information Center (FCIC/NCIC) computer systems and relay information to Criminal Justice personnel when appropriate. Perform other duties as assigned.

MINIMUM REQUIREMENTS:

• High school graduate or equivalent and at least two (2) years experience with fire/security alarm systems and emergency dispatching in fire, rescue, medical or police operations; or an equivalent combination of closely related education, training and experience. Three (3) years of experience preferred.

• Current IAEMD and NCIC/FCIC certifications preferred. Familiarity with 800 MHz public safety systems and 911 computerized answering systems preferred.

• Must know and follow Public Safety Answering Point (PSAP) regulations.

• Must pass 25 CWPM typing test, and possess the ability to input information accurately into CAD and utilize computerized information systems.

• IAEMD, NCIC/FCIC, CPR, TDD certifications, and Florida State Certification for Public Safety Dispatchers required or the ability to obtain within one year of employment.

• Florida driver license or state ID required.

• Must be able and willing to work rotating shifts, weekends, evenings and holidays.

BENEFITS:

The Greater Orlando Aviation Authority offers a comprehensive benefits package.

• Paid Vacation, Holidays, Sick and Personal Leave Days
• Retirement Plan with Company Match
• Health, Dental and Vision Insurance
• Wellness Programs
• Short Term Disability Plan, Long Term Disability Plan and Life Insurance
• Education Reimbursement (Full-time Employees Only)
• Hybrid Work Schedule (for applicable positions)
• Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour