Job description

Job responsibilities

Participate in all administrative and clerical duties within the Emergency Department and maintain professional code of conduct.Use the hospital CareFlow system to register new patients and ensure that all data is correctly recorded.

Ensure all outpatients referrals are processed within timescale and fracture clinic appointments are actioned before the end of shift.Use the NHS Summary Care Records (SCR) to ensure the correct NHS number is assigned to patients on CareFlow and update hospital system with GP details if not provided at registration.Photocopy and Scan documents and undertake administrative duties within the receptionist role.Be confident and pro-active during a major incident in line with the Trusts Major Incidentpolicy.Provide IT support to clinical staff.Batch print GP letters and prepare for posting.Work with the department security personnel to ensure safe environment for patients, staff, and visitors.Report any aggressive or abusive behaviour to security and ED nurse in charge and complete an incident form (Datix).Deal with telephone and other enquiries promptly and effectively.

Provide an empathic service to public/ patients.Ensure you keep up to date with all training and service improvements.Cover the work of other emergency reception staff, as the grade of the post allows, for annual leave and sickness.Be responsible with other members of the multi-professional team, for reporting faults of equipment, ensuring safety of others within the department and ensuring the non-clinical areas within the EmergencyDepartment are kept clean and tidy. Where the post holder identifies any discrepancies within the service this should be reported in the first instance to his/ her line manager.Participate and be pro-active within team meetings within the Emergency Department.

Ensure all complaints or patient issues are recorded and escalated to the line manager in a timely fashion including those resolved by the post holder.Assist as required in carrying out any recommendations from audits, national service framework or governmental or departmental initiatives or research projects.Maintain clerical and mandatory competencies.After training, undertake other duties as required by the needs of the department.Ensure all documentation, including patients records, is filed in a timely way in accordance with department protocols. To track all case, note movements in line with Trust protocols, always maintainingconfidentiality.Work flexibly and effectively as part of a team to facilitate the provision of day-to-day services in line with trust and departmental standards and protocols.Assist the ED Admin Manager in providing a smooth and efficient flow of information between the Emergency Department and other departments both internal and external.Assist with staff training as necessary

Job responsibilities

Participate in all administrative and clerical duties within the Emergency Department and maintain professional code of conduct.Use the hospital CareFlow system to register new patients and ensure that all data is correctly recorded.

Ensure all outpatients referrals are processed within timescale and fracture clinic appointments are actioned before the end of shift.Use the NHS Summary Care Records (SCR) to ensure the correct NHS number is assigned to patients on CareFlow and update hospital system with GP details if not provided at registration.Photocopy and Scan documents and undertake administrative duties within the receptionist role.Be confident and pro-active during a major incident in line with the Trusts Major Incidentpolicy.Provide IT support to clinical staff.Batch print GP letters and prepare for posting.Work with the department security personnel to ensure safe environment for patients, staff, and visitors.Report any aggressive or abusive behaviour to security and ED nurse in charge and complete an incident form (Datix).Deal with telephone and other enquiries promptly and effectively.

Provide an empathic service to public/ patients.Ensure you keep up to date with all training and service improvements.Cover the work of other emergency reception staff, as the grade of the post allows, for annual leave and sickness.Be responsible with other members of the multi-professional team, for reporting faults of equipment, ensuring safety of others within the department and ensuring the non-clinical areas within the EmergencyDepartment are kept clean and tidy. Where the post holder identifies any discrepancies within the service this should be reported in the first instance to his/ her line manager.Participate and be pro-active within team meetings within the Emergency Department.

Ensure all complaints or patient issues are recorded and escalated to the line manager in a timely fashion including those resolved by the post holder.Assist as required in carrying out any recommendations from audits, national service framework or governmental or departmental initiatives or research projects.Maintain clerical and mandatory competencies.After training, undertake other duties as required by the needs of the department.Ensure all documentation, including patients records, is filed in a timely way in accordance with department protocols. To track all case, note movements in line with Trust protocols, always maintainingconfidentiality.Work flexibly and effectively as part of a team to facilitate the provision of day-to-day services in line with trust and departmental standards and protocols.Assist the ED Admin Manager in providing a smooth and efficient flow of information between the Emergency Department and other departments both internal and external.Assist with staff training as necessary

Person Specification

Qualifications

Essential

• GCSE Grade A-C or equivalent in English and Maths
• Good computer skills (word/excel)

Desirable

• Formal qualification in Customer Service

Experience

Essential

• Experience of working within a hospital environment
• Experience of providing customer focused service
• Experience of dealing effectively with difficult situations

Desirable

• Experience of working in an A&E department

Knowledge

Desirable

• Knowledge of using the CareFlow, ePCR, EDDI, Siren IT packages
• Medical terminology

Skills / Abilities

Essential

• Good interpersonal skills to build positive working relationships with staff and clinicians
• Ability to deal confidently and tactfully with staff at all levels within the organisation
• Good communication skills
• Self confidence
• Excellent customer service skills
• Well organised approach to work with strong organisational skills
• Ability to work under pressure in a calm and professional manner
• Flexibility in working hours
• Ability to use multiple IT packages at the same time

Desirable

• Willing to make suggestions for change and embrace change, a 'can do' attitude
• High level of IT literacy, ideally with experience of CareFlow web clinical system

Qualifications

Essential

• GCSE Grade A-C or equivalent in English and Maths
• Good computer skills (word/excel)

Desirable

• Formal qualification in Customer Service

Experience

Essential

• Experience of working within a hospital environment
• Experience of providing customer focused service
• Experience of dealing effectively with difficult situations

Desirable

• Experience of working in an A&E department

Knowledge

Desirable

• Knowledge of using the CareFlow, ePCR, EDDI, Siren IT packages
• Medical terminology

Skills / Abilities

Essential

• Good interpersonal skills to build positive working relationships with staff and clinicians
• Ability to deal confidently and tactfully with staff at all levels within the organisation
• Good communication skills
• Self confidence
• Excellent customer service skills
• Well organised approach to work with strong organisational skills
• Ability to work under pressure in a calm and professional manner
• Flexibility in working hours
• Ability to use multiple IT packages at the same time

Desirable

• Willing to make suggestions for change and embrace change, a 'can do' attitude
• High level of IT literacy, ideally with experience of CareFlow web clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Middlesex University Hospital NHS Trust

Address

North Middlesex University Hospital NHS Trust

Sterling Way

Edmonton, London

N18 1QX

Employer's website

https://www.northmid.nhs.uk/ (Opens in a new tab)