As an Emergency Medical Dispatch Support Officer (Emergency Call-Taker), you will be working in a multidisciplinary and committed team in the State Communications Centre, responding to triple zero calls and requests for ambulance attendance. The team provides a high-quality service to all Tasmanians and visitors, and is a supportive and enthusiastic workplace. It is a fast paced and high-pressured environment. As a team this can often be stressful and confronting but can also be tremendously rewarding for the right person.

An Emergency Call-Taker will also receive calls via our non-emergency line from hospitals and care giving facilities to organise non-urgent transport for patients.

The Emergency Call-Taker team assists vulnerable Tasmanians during their times of greatest need. The Emergency Call-Taker will assess a patient's situation over the phone based on the information provided using a computer-based triage system and then give step-by-step instructions so that lifesaving management of the patient can begin immediately.

Emergencies can occur at any time of the day or night, therefore shift work is essential to the role. Shift lengths are approximately 11.5 hours long, rotating through dayand night shifts. It is important that all applicants consider how a shift work roster will fit in with their lives, family and personal commitments. Successful applicants would be required to work when rostered on school and public holidays.

Training to be an Emergency Call-Taker requires a minimum three months of full-time mentored shift work, and a further period of no less than a month of full-time consolidation of independent practice. Applicants need to consider whether they have capacity to undergo this training, and due to this commitment of time and resources to train, also consider whether they are available for at least 12 months in the role.

The Role

• Receive, record and prioritise requests for ambulance services, including the provision of high-quality pre-arrival instructions, following mandatory predetermined decision-making algorithms.
• Operate in accordance with documented Standard Operating Procedures.
• Receive and make telephone calls concerning ambulance operations, public and administrative inquiries and any other relevant calls, including liaison with allied health care workers, other emergency service providers and support agencies.
• Operate all technological systems (excluding radio within the State Operations Centre) including undertaking minor maintenance, fault finding and rectification in accordance with standard operating procedures and fault reporting.
• Maintain all relevant documentation and records pertaining to the operation of the State Operations Centre.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of Appointment

Permanent full time, shift-worker position working 76 hours per fortnight, commencing from as soon as possible.

*notwithstanding hours to be negotiated with the successful applicant

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Position Features

• Ambulance Tasmania is committed to promoting a positive workplace culture
• Located in the State Operations Centre in Hobart

Location

Hobart, Tasmania

Salary

$90,384 to $95,632 per annum + 11% superannuation

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

• Salary range is in accordance with Ambulance Tasmania Agreement 2022

Eligibility

Successful applicants will be required to meet the essential criteria:

• Holds a Certificate III in Ambulance Communications or demonstrates an ability to complete the required certificate III in Ambulance Communications and to achieve and maintain an Authority to Practice

Applicants should note the following criteria are desirable:

• Medical Priority Dispatch System certification
• Previous employment in an emergency service operations centre using a Computer Aided Dispatch System

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:

• Crimes of violence
• sex related offences
• serious drug offences
• crimes involving dishonesty

1. Identification check
2. Disciplinary action in previous employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

• Generic Emergency Medical Dispatch Support Officer EMDSO 1-3 (July 2023) CSU.docx
• Generic Emergency Medical Dispatch Support Officer EMDSO 1-3 (July 2023) CSU.pdf

Applicant Guide

• Department of Health - Applicant Guide June 22.pdf
• Department of Health - Applicant Guide June 22.docx

How to Apply

*Please note that our application process has changed. Refer to the application guide for information on the new application format.

Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please Note

• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

For More Information

Operations Manager, Communications Centre
operationsmanagercc@ambulance.tas.gov.au

Important Information

The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.