ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for multiple
Employment Services Technician 1/2s located in Kenai!
No Cover Letter Required!

These positions are in the General Government Unit (GGU) at a Range 14/15.

What You Will Be Doing:
The Employment Services Technician 1/2 performs a variety of assignments directly related to employment, training and career development through the administration of the Workforce Innovation Opportunity Act (WIOA) and State Training and Employment Program (STEP). This position is in a training environment, learning eligibility criteria, programmatic guidelines, case management functions, and system operations. The primary focus is to provide employment and training services to assist Alaskans in overcoming barriers to employment. The incumbent worker will provide a variety of services to customers, to include resume writing, interviewing skills, cover letter assistance, job search assistance, labor market research, career exploration, and case management for training and supportive services.

Our Mission, Values, and Culture:
The incumbent plays a vital part of the division’s mission in strengthening Alaska’s workforce and encouraging economic stability for communities in Alaska. This work is achieved by providing quality employment, re-employment, and referral services to high demand, high growth occupational industries. In the Peninsula Job Center, we have strong core values, commitment to the work we do, and recognize each team member’s specialized skillset that brings value to the team.

Benefits of Joining Our Team:
This Employment Services Technician position works within a team of five staff in very close collaboration with each other, our customers, our partners, and our programs to ensure successful outcomes to the best of our abilities. Every part of this position has the potential to have a positive impact for the people we serve and the communities we live in. This position assists the diverse, culturally rich population within the Gulf Coast Region, which consists of communities from Valdez to Kodiak, and almost everything in between! As a bonus, you will gain valuable professional experience in the field of workforce development as we seek a return on investment for our customers while helping them on their employment journey.

Formal training is provided with on-the-job learning to supplement the ever-changing environment we work in every day.

The Working Environment You Can Expect:
This uniquely rewarding position is located in Peninsula Job Center in Kenai, which has plenty of free parking and is a short distance to area restaurants, shopping, and the beach; getting out of the office for lunch or a short break is very convenient.

This is a customer service driven position that works 7.5 hour days within a 37.5 hour workweek, and involves extensive contact to explain and elicit information regarding procedures, services, and/or requirements relating to employment services and training services provided through the Job Center. Upon passing probation, you may be eligible for an Alternate Work Week Schedule that will provide every other Monday or Friday off.

Who We Are Looking For:
We are interested in candidates who possess some or all of the following position specific competencies:

Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment
Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms, all with a high degree of accuracy, within an electronic environment.
Client Engagement/Change Management: Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.
Financial Management: Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies; assesses financial condition of an organization.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people of varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

To view the general description and example of duties for the position, please go to the following link:
https://www.governmentjobs.com/careers/Alaska/classspecs

Employment Services Technician Level 1:

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Employment Services Technician Level 2:
One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.
OR
Two years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

FLEXIBLY STAFFED
This is a flexibly staffed position with the opportunity to advance to Level 2 upon management’s assessment that the incumbent is performing adequately and has successfully completed training as an Employment Services Technician 1.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
- Professional letters of reference from past or current employers are considered recent if the letters are one (1) year old or less.
- Personal or character references are NOT accepted in lieu of professional letters of reference.

LEGAL EMPLOYMENT
The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

APPLICATION NOTICE
You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

BARGAINING UNIT
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov

For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska

Kimberly Earll
Career Support and Training Services Supervisor
Phone: (907) 335-3066
kimberly.earll@alaska.gov

Employment Services Technician 1/2 (Multiple PCNs)

This job is now closed

Job Description

About the company

Other job opportunities