NHS
Endoscopy Administration Assistant
This job is now closed
Job Description
- Req#: C9328-25-0236?language=en&page=372&sort=publicationDateDesc
- Excellent Communication and Interpersonal skills
- Understanding of clerical processes
- Efficient and accurate word processing skills
- Experience in a clinical setting
- Knowledge of hospital patient administration system
- GCSE's English and Maths A-C or equivalent qualification or equivalent work experience
- NVQ 2 in Business Administration or equivalent experience or equivalent work experience.
- oExperience of providing high levels of efficient and accurate customer care
- Knowledge of Office and Outlook, including word, excel, e-mail and internet
- Excellent Communication and Interpersonal skills
- Understanding of clerical processes
- Efficient and accurate word processing skills
- Experience in a clinical setting
- Knowledge of hospital patient administration system
- GCSE's English and Maths A-C or equivalent qualification or equivalent work experience
- NVQ 2 in Business Administration or equivalent experience or equivalent work experience.
- oExperience of providing high levels of efficient and accurate customer care
- Knowledge of Office and Outlook, including word, excel, e-mail and internet
Job summary
An exciting opportunity has arisen as part of the expansion of the Endoscopy service to become part of our administrative support team at South Tees Hospitals NHS Foundation Trust.
With a brand new Endoscopy Unit opening at our Friarage site and refurbishment taking place at our James Cook Site, now is an exciting time to become part of our growing Endoscopy Administration team supporting the growth and development of the service.
Based at The Friarage Hospital, Northallerton you will play a pivotal role at the start of our patient's journey as you will be the first point of contact for our patients.
Working closely with our booking team and nursing staff you will help to deliver an outstanding patient experience. We are looking for people who have excellent inter-personal skills to help put our patients at the heart of our service.
You'll be meticulous and organised and able to manage your own workload. Communicating directly with patients to ensure that we are meeting their needs you'll be a role model for the Trust values of being Respectful, Supportive and Caring both to your patients and other colleagues.
Main duties of the job
The successful candidate will play an active role in supporting others to achieve the smooth day-today running of the busy Endoscopy Service within the South Tees NHS Foundation Trust.
The successful candidate will act as first point of contact for all related enquiries from patients, nursing staff and other visitors to the department providing an outstanding reception service. You will manage patient attendance and update of e-Camis or Medilogik computer systems highlighting patient non-attendance/outcome of appointments so the patient can continue on their treatment pathway.
Coordinating management of patient health records for appropriate clinic/endoscopy lists you'll have a keen eye for detail and be meticulous in your preparation to ensure that our department runs as smoothly as possible for both patients and clinicians. This can be physically challenging working across the hospital site retrieving patients notes in preparation for endoscopy lists and Urology clinics.
This vacancy will close once sufficient applications have been received.
About us
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions
Your Leadership Impact
Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.
Date posted
19 February 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum (pro rata)
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
328-DUG-6902664-A
Job locations
Friarage Hospital
Bullamoor Road
Northallerton
DL6 1JG
Job descriptionJob description
Job responsibilities
Please see the full job description and person specification document(s) for main responsibilities of the role.
Job responsibilities
Please see the full job description and person specification document(s) for main responsibilities of the role.
Person SpecificationPerson Specification
Knowledge and Skills
Essential
Desirable
Qualifications and Training
Essential
Experience
Essential
Knowledge and Skills
Essential
Desirable
Qualifications and Training
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South Tees Hospitals NHS Foundation Trust
Address
Friarage Hospital
Bullamoor Road
Northallerton
DL6 1JG
Employer's website
https://www.southtees.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
South Tees Hospitals NHS Foundation Trust
Address
Friarage Hospital
Bullamoor Road
Northallerton
DL6 1JG
Employer's website
https://www.southtees.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.