Employer Industry: Energy Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Remote work available, complying with the agency’s policy
- Supportive and collaborative work environment
- Chance to make a positive impact on community members' access to energy programs
- Comprehensive training and development opportunities
- Engaging with marginalized communities to promote equity and access

What to Expect (Job Responsibilities):
- Serve as the first point of contact for clients seeking energy assistance, conducting intake and assessments to determine eligibility for programs
- Answer the Energy Referrals phone line, providing information, screenings, and scheduling appointments
- Maintain and update multiple databases with client information and program guidelines
- Provide follow-up services to clients who receive assistance in accordance with program standards
- Collaborate with program staff to enhance communication and consistency in service delivery

What is Required (Qualifications):
- Minimum of two years of customer service and office experience in a social services or related field
- Strong interpersonal communication skills, both verbal and written
- Ability to engage compassionately and empathetically with clients in crisis
- Proficient computer skills, including Microsoft Suite and advanced Excel capabilities
- Knowledge of Community Action programs and experience working with marginalized communities

How to Stand Out (Preferred Qualifications):
- Bi-lingual in English and Spanish, Haitian Creole, and/or Russian
- Experience with data management, data capture, and tracking methods
- Familiarity with social services advocacy and resource navigation
- Strong organizational skills and attention to detail
- Ability to adapt to changing priorities and work both independently and in a team setting

#EnergyServices #CustomerSupport #CommunityAction #RemoteWork #EquityInAccess

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