Engagement Center Representative (Full-Time, Days, M-F, Rotating Saturday)

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Community Healthcare System is hiring an Engagement Center Representative!

Job Description:

• The Engagement Center Representative provides excellent customer service and seamless patient experiences through established hospital policies protocols to assist inbound and outbound calls through the Engagement Center.

Engagement Center Representative Roles and Responsibilities:

• Answer incoming calls from patients and conduct outbound calls to patients with open medical orders to schedule basic test or procedure appointments.
• Refers advanced scheduling tests to Engagement Center Coordinator.
• Ensures that accurate patient information is collected to facilitate the pre-registration process.
• Provide exceptional customer service to ensure quality and performance standards are achieved.

Required Skills & Qualifications:

• Completion of High School diploma or GED. Medical or business office education or training preferred.
• 1 or more related years’ experience with medical terminology and/or call center environment. Previous patient registration experience preferred.
• Knowledge of health insurance required; managed care preferred.
• EMR, specifically EPIC experience preferred.
• Strong customer service skills. Professional telephone etiquette, active listening skills and empathy toward others.
• Must be able to work in a fast-paced environment and maintain productivity/quality goals.
• Working knowledge of computers, internet access and ability to navigate within automated systems and software applications. Strong keyboarding skills.
• Ability to maintain confidentiality of sensitive information.
• Bilingual Spanish preferred.

Additional Skills:

• Analytical skills
• Compassion
• Detail oriented
• Interpersonal skills

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, CHS offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs

Join our team of healthcare professionals at Community Healthcare Systems. Apply today!