Employer Industry: Technology Solutions for Government

Why consider this job opportunity:
- Salary up to $31 per hour
- Comprehensive medical benefits and a competitive 401(k) retirement plan
- Opportunity for career advancement and growth within the organization
- Fully remote position offering flexibility in work location
- Chance to work with cutting-edge technologies in the government sector
- Supportive team environment focused on delivering client solutions

What to Expect (Job Responsibilities):
- Plan, install, configure, maintain, and support all applications and hardware
- Troubleshoot hardware and software issues promptly to meet contractual SLAs
- Monitor and analyze Helpdesk entries to ensure client needs are met
- Provide ongoing education and training to users on software solutions
- Answer incoming calls and monitor helpdesk phone queues for customer support

What is Required (Qualifications):
- Bachelor of Science degree in Information Technology or 5+ years of IT/Software Application Support experience
- CompTIA Security+ Certification
- Active DOD Security Clearance at the Secret Level or higher
- Strong technical ability with excellent written and oral communication skills
- Ability to work independently and manage multiple tasks effectively

How to Stand Out (Preferred Qualifications):
- Previous experience working on an IT Service Desk supporting 500+ customers
- 5+ years of IT experience working with the United States Government
- Experience with software deployment and application support
- Excellent technical troubleshooting skills

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