NHS
ENHANCED ACCESS SERVICE ADMINISTRATOR
This job is now closed
Job Description
- Req#: A5463-25-0002?language=en&page=1119&sort=publicationDateDesc
- -Minimum of 5 GCSEs /O levels
- -Evidence of ongoing learning
- -Demonstrable commitment to professional and personal development
- -ECDL qualification
- -Experience with EMIS is crucial, with tasks and referrals experience
- -Working co-operatively across organisational systems
- -Experience of working with highly confidential, sensitive or contentious information
- -Strong organisational and time management skills and evidence of working in a systematic manner
- -Ability to work autonomously managing specific aspects of the service
- -Skills for communication on complex information and administrative matters requiring developed interpersonal and oral/written communication skills
- -Understanding confidentiality and data protection
- -Experience of working in the NHS
- -Minimum of 2 years administration experience in any setting
- -Experience of working with local North Lewisham community
- -Experience of General Practice
- -Excellent time management and organisational skills
- -Excellent interpersonal skills
- -Ability to work effectively as a team member and independently.
- -Strong problem solving and analytical skills
- -Excellent verbal and written communication skills.
- -IT skills-proficiency in Microsoft word, Excel and outlook and in clinical systems such as EMIS or System One.
- -Ability to multitask.
- -Knowledge of local health services/providers
- -Competency and interest in digital solutions to health and be able to promote these
- -Kindness- a commitment to improving patient care
- -Going the extra mile
- -Flexibility
- -Resourceful
- -Common sense
- -Resilience
- -Minimum of 5 GCSEs /O levels
- -Evidence of ongoing learning
- -Demonstrable commitment to professional and personal development
- -ECDL qualification
- -Experience with EMIS is crucial, with tasks and referrals experience
- -Working co-operatively across organisational systems
- -Experience of working with highly confidential, sensitive or contentious information
- -Strong organisational and time management skills and evidence of working in a systematic manner
- -Ability to work autonomously managing specific aspects of the service
- -Skills for communication on complex information and administrative matters requiring developed interpersonal and oral/written communication skills
- -Understanding confidentiality and data protection
- -Experience of working in the NHS
- -Minimum of 2 years administration experience in any setting
- -Experience of working with local North Lewisham community
- -Experience of General Practice
- -Excellent time management and organisational skills
- -Excellent interpersonal skills
- -Ability to work effectively as a team member and independently.
- -Strong problem solving and analytical skills
- -Excellent verbal and written communication skills.
- -IT skills-proficiency in Microsoft word, Excel and outlook and in clinical systems such as EMIS or System One.
- -Ability to multitask.
- -Knowledge of local health services/providers
- -Competency and interest in digital solutions to health and be able to promote these
- -Kindness- a commitment to improving patient care
- -Going the extra mile
- -Flexibility
- -Resourceful
- -Common sense
- -Resilience
Job summary
PCNs are required to provide enhanced access appointments outside the ordinary work hours, usually between the hours of 6.30pm to 8pm Mondays to Fridays and between 9am and 5pm on Saturdays. Hours will be planned on a weekly rota to ensure core enhanced access hours are covered by the Administrators.
The NLPCN is the host provider for the Enhanced Access Service for the patients under the care of the 9 PCN-member GP Practices. The Enhanced Access Service provides a varied range of services, from GP nurse and phlebotomy appointments to non-clinical services such as appointments with health & wellbeing coaches and social prescribers.
The PCN continuously identifies monitors prevalent medical conditions in the area and works with the Integrated Care Board (the ICB) to run additional clinical services such as those aimed at the prevention and treatment of CVD (cardiovascular disease) and CKD (chronic kidney disease). The additional clinical services may include clinics for healthy checks, immunisations (including COVID 19 and flu clinics), hypertension reviews, diabetes reviews and renal cardio-metabolic clinics.
Main duties of the job
To provide administration support and reception services to the Enhanced Access Service.
To provide administration support and reception services for the additional clinical services or clinics provided by the PCN including call/recalls to patients.
Responsible for providing the Enhanced Access Service remote booking ledgers within EMIS.
Ensure appropriateness of appointments in compliance with the inclusion criteria
Advise PCN Practices of any inappropriate bookings for the Enhanced Access Service
Follow-up assigned tasks from clinicians such as referrals.
Book or arrange referral appointments using the electronic referral system (e-RS) and action/follow-up on the e-RS worklists, enquiries and alerts.
Alert the Enhanced Access team to any changes to schedule.
Co-ordinate and minute the EAS weekly/monthly meetings/briefing sessions
actively input into the development of new and existing services and resources.
Communicate any changes to the Enhanced Access Service to the participating practices
Communicate and complete stock take for Enhanced Access Service consumables.
Manage data bases and spreadsheets and collation of information.
Ensure reporting templates are kept updated with accuracy.
About us
The aim of the NLPCN is to offer high quality patient-centred healthcare which is committed to bringing together GP practices so that they can more effectively work with others.
Our ambition is to reduce inequalities in healthcare and improve the quality of health and wellbeing throughout North Lewisham through increased access to high quality, integrated health and social care.
As a PCN, NLPCN operates as part of the local accountable integrated care system, working and collaborating with GP practices, a wide range healthcare professionals, social services professionals as well as local community groups. This enables us to not only focus on direct health services but also on the social and other issues that impact on health thereby enhancing the health and wellbeing of patients and community.
Date posted
28 March 2025
Pay scheme
Other
Salary
£25,500 to £27,000 a year Dependent on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A5463-25-0002
Job locations
Waldron Health Centre, Ground Floor, Suite 1
Amersham Vale, New Cross
London
SE14 6LD
Job descriptionJob description
Job responsibilities
The Context
North Lewisham Primary Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse population made up of 9 GP Practices serving a population of almost 90,000 patients.
Health inequality impacts our patients: North Lewisham has higher than average levels of deprivation and BAME populations and poorer health outcomes.
NLPCN is committed to tackling health inequality as a priority. We have developed a program of work to improve trust and engage with our local community, training our GP surgeries and staff to improve access for patients, improving our communication to patients about service changes and health promotion and improving the monitoring of those suffering from health inequality to drive our strategy.
The Waldron is a health centre that will be undergoing redevelopment work in 2023. There is a plan to bring transform the Waldron into a community hub promoting health and wellbeing activities.
We expect all our staff to share the values that are important to the PCN:
Equity of quality and equity of access for all residents in and around North Lewisham
Providing proactive, personalised and coordinated care
Protecting and supporting general practice whilst also supporting transformation
Collaborating and engaging with others to spur on innovation and sustainable working.
Key Professional Working Relationships
PCN Clinical Directors
PCN Manager
PCN Operations Lead
GP Lead for Health Inequalities
Administration staff and Practice Mangers for the 9 PCN-member GP surgeries
The occupants/services in the Waldron Health Centre
Clinical staff including nurses and doctors who frequently provide clinical services during EA and other clinical sessions
Waldron Health Centres Security/Buildings officer
PCN ARRS team members who include Social Prescribers and Community Link Workers, care coordinators, health and wellbeing coaches, mental health and wellbeing coaches, a health practitioner, etc
Job responsibilities
The Context
North Lewisham Primary Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse population made up of 9 GP Practices serving a population of almost 90,000 patients.
Health inequality impacts our patients: North Lewisham has higher than average levels of deprivation and BAME populations and poorer health outcomes.
NLPCN is committed to tackling health inequality as a priority. We have developed a program of work to improve trust and engage with our local community, training our GP surgeries and staff to improve access for patients, improving our communication to patients about service changes and health promotion and improving the monitoring of those suffering from health inequality to drive our strategy.
The Waldron is a health centre that will be undergoing redevelopment work in 2023. There is a plan to bring transform the Waldron into a community hub promoting health and wellbeing activities.
We expect all our staff to share the values that are important to the PCN:
Equity of quality and equity of access for all residents in and around North Lewisham
Providing proactive, personalised and coordinated care
Protecting and supporting general practice whilst also supporting transformation
Collaborating and engaging with others to spur on innovation and sustainable working.
Key Professional Working Relationships
PCN Clinical Directors
PCN Manager
PCN Operations Lead
GP Lead for Health Inequalities
Administration staff and Practice Mangers for the 9 PCN-member GP surgeries
The occupants/services in the Waldron Health Centre
Clinical staff including nurses and doctors who frequently provide clinical services during EA and other clinical sessions
Waldron Health Centres Security/Buildings officer
PCN ARRS team members who include Social Prescribers and Community Link Workers, care coordinators, health and wellbeing coaches, mental health and wellbeing coaches, a health practitioner, etc
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge and Skills
Essential
Desirable
Qualities/Attributes
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge and Skills
Essential
Desirable
Qualities/Attributes
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Lewisham Primary Care Network
Address
Waldron Health Centre, Ground Floor, Suite 1
Amersham Vale, New Cross
London
SE14 6LD
Employer's website
Employer details
Employer name
North Lewisham Primary Care Network
Address
Waldron Health Centre, Ground Floor, Suite 1
Amersham Vale, New Cross
London
SE14 6LD
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.