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Cognosante is on a mission to transform our country’s healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today!

Job Description

The Enrollment Assister will play a key role in the Cognosante Enrollment Assistance Program (EAP) contract with the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and Insurance Oversight (CCIIO) that supports outreach and enrollment in multiple states to support the Medicaid Unwinding following the end of the COVID-19 Public Health Emergency (PHE). Enrollment Assisters will be trained and certified to support consumers in designated communities transitioning from Medicaid to other healthcare benefits. Depending on state of residence, state law may require assisters to complete additional state registration, certifications, or background checks prior to performing any job duties.

HOOPS: Work schedule may be assigned MON - FRI between 8AM and 10PM including weekends as assigned and based on program needs.

Key Responsibilities

• The successful candidate will be expected to:
  • Pass a background check as required for certification
  • Successfully complete mandatory training and certification requirements within allotted timeframe
  • Adhere to prescribed conflict-of-interest prohibitions related to employment or compensation from health insurance issuers
  • Be available to work flexible/nontraditional hours, including evenings and weekends
  • Participate in frequent reimbursed in-state and local travel for Community Events
• Ensure all project-identified and applicable state and federal regulations, processes, policies, and procedures are executed and followed as applicable
• Provide in-person, telephonic, virtual application, and outreach and enrollment support to individuals and families unwound from state Medicaid programs and in need of health insurance coverage in Qualified Health Plans (QHPs)
• Assist consumers with all aspects of the enrollment and/or renewal processes using the CMS system, including:
  • Assisting with profile creation and update
  • Assisting with Explanation of Eligibility Determination
  • Assisting with Plan Comparisons
  • Walking through the enrollment process with the consumer, including data input if necessary
  • Escalating or referring to other departments or state agencies as applicable
• Represent CMS and Cognosante within the local community in a professional manner
• Attend local community events, health fairs, and other assigned venues to reach the targeted population and provide enrollment or educational outreach services
• Provide accurate and timely documentation of daily activities and results

Required Qualifications

• High school diploma or GED
• Minimum of 2 years of experience in customer service or in related public facing positions
• Ability to demonstrate proficiency in computer literacy, use of relevant computer applications such as MS Office, customer relationship management or database management tools.
• Analyzed the needs of the consumer with use of probing questions
• Conducted timely consumer outreach using multi-channels
• Demonstrated strong interpersonal skills
• Demonstrated both written and oral communication skills
• Demonstrated ability to collect data and analyze data from the consumer
• Escalated issues related to the consumer or tools when appropriate
• Demonstrated the ability to work independently as part of a team
• Possess a valid driver’s license and have access to a reliable, currently insured vehicle

Candidates who do not meet the required qualifications will not be considered.

Preferred Qualifications

• Some college preferred
• Basic knowledge of healthcare and/or the Affordable Care Act
• Advanced PC skills

What We Offer

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:

• Ensure optimal health and productivity of our employees

• Support employee retention and attraction

• Provide work/life balance to ensure our employees succeed inside and outside of the office

Compensation

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

What We Promise

Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.

We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com