Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Great benefits including top-notch health, dental, and vision insurance, as well as a 401K plan
- Opportunity to work with a mission-driven team focused on improving patient outcomes
- Flexible time off policy allowing employees to take the time they need without tracking
- Join a world-class team recognized as leaders in the healthcare technology industry
- Chance to contribute to a fast-growing platform that collaborates with healthcare providers and researchers

What to Expect (Job Responsibilities):
- Build and maintain long-term relationships with key customer executives and product owners within a designated territory
- Coordinate and deliver quarterly business reviews to demonstrate progress and growth potential to customers
- Act as the subject matter expert on the employer's platform, helping clients leverage resources to achieve their goals
- Work cross-functionally with implementations, product, and engineering teams to provide feedback on customer needs
- Manage Customer Success Analysts to effectively support clients and facilitate renewals and new product opportunities

What is Required (Qualifications):
- Bachelor's Degree or MBA in a related field
- 3+ years of experience managing strategic customer accounts in a B2B SaaS environment
- Excellent organizational and communication skills with the ability to manage multiple projects simultaneously
- Technical aptitude for email, calendaring, and shared documents
- Ability to travel at least 25% annually and proficiency in Microsoft Office Suite products

How to Stand Out (Preferred Qualifications):
- Prior experience in healthcare, health-tech, or the medical industry
- Experience with CRM tools for tracking customer communication and support tickets
- Basic understanding of SQL and interaction with production software databases

#HealthcareTechnology #CustomerSuccess #B2BSaaS #PatientOutcomes #CareerGrowth

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