Employer Industry: Customer Experience Technology

Why consider this job opportunity:
- Salary targeted at $90,000 annually
- Opportunity for career advancement and growth within a global team recognized for innovation
- Comprehensive benefits package including 401(k) matching, medical, dental, vision insurance, and tuition reimbursement
- Work in a collaborative and innovative product culture with exposure to industry-leading experts
- Flexible work environment with paid holidays, flextime off, and parental leave
- Be part of a company that values diversity and inclusion, fostering a respectful workplace

What to Expect (Job Responsibilities):
- Engage with customers as a business partner, presenting opportunities and usage of the contact center
- Drive product adoption to ensure deep knowledge and expansion within the product portfolio
- Identify and close upsell and cross-sell opportunities while retaining and renewing customers
- Collaborate with internal experts to provide consulting and demonstration of products
- Map stakeholders and analyze decision-makers to strengthen relationships within customer organizations

What is Required (Qualifications):
- Bachelor's degree or equivalent relevant working experience
- 5+ years of experience in Account Management, Business Development, Customer Success, or a similar background, preferably within a SaaS organization
- Knowledge and experience in the contact center space, particularly with WFO products (WFM, QM, Analytics, or Reporting)
- Experience working with SLED in customer success, sales, or vendor management
- Strong communication skills with a consultative approach to understanding customer needs

How to Stand Out (Preferred Qualifications):
- Experience in managing core accounts and understanding financial and contract acumen
- Proven ability to forecast expansion opportunities and assess business impact
- Familiarity with internal influence and collaboration for achieving results
- A proactive and professional communication style that enhances customer relationships

#CustomerExperience #SaaS #CareerOpportunity #DiversityAndInclusion #CustomerSuccess

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