Employer Industry: Nonprofit Software Solutions

Why consider this job opportunity:
- Market competitive pay leveraging Carta data
- Employee recognition through Bonusly for birthdays, anniversaries, achievements, etc.
- 401(k) retirement plan with company matching (50% match up to 6% of compensation after 90 days)
- Unlimited PTO to support work-life balance
- Paid volunteer days and company holidays to encourage community engagement
- Comprehensive healthcare benefits, including medical, dental, and vision coverage for employees and dependents

What to Expect (Job Responsibilities):
- Serve as a dedicated point of contact for enterprise-level customers, guiding them from sales closure through the entire lifecycle
- Proactively identify and resolve customer issues to enhance product adoption and customer satisfaction
- Suggest innovative solutions for account expansion based on a thorough understanding of customer needs
- Collaborate with internal teams to advocate for customers and ensure a customer-first approach across the organization
- Manage customer renewals and upsell cycles, ensuring compliance and favorable terms while optimizing revenue growth

What is Required (Qualifications):
- Deep understanding of customer needs with a focus on ensuring their success with the employer's products
- Previous experience in the nonprofit sector, demonstrating knowledge of nonprofit operations and fundraising
- Strong relationship-building skills to maintain meaningful customer connections
- Proven ability to identify and address customer issues proactively
- Technical proficiency and experience with CRMs, email marketing, and related technologies

How to Stand Out (Preferred Qualifications):
- Experience in sales or upselling within the nonprofit sector
- Familiarity with project management principles and practices
- Ability to collaborate effectively with cross-functional teams
- Strong analytical and critical thinking skills to balance customer needs with organizational objectives

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