Employer Industry: Education Technology

Why consider this job opportunity:
- Salary up to $165,000, plus equity
- Opportunity to join a customer-centric team addressing key issues in higher education
- Potential for career advancement and leadership opportunities in a growing organization
- Flexible, outcome-based work culture that values creativity and new ideas
- Comprehensive benefits package including medical, dental, vision, life insurance, and 401K
- Annual international retreats in beautiful cities and towns

What to Expect (Job Responsibilities):
- Build and maintain deep, trusted relationships with partner institutions
- Establish and own partner retention and success goals, ensuring high product adoption and platform utilization
- Act as the strategic voice of the customer for internal teams to enhance product and partnership experiences
- Develop and deliver training courses and educational materials for diverse roles
- Manage end-to-end renewals for partner accounts

What is Required (Qualifications):
- Proven experience in enterprise partner success and navigating multi-stakeholder environments
- Strong customer empathy and motivation to help stakeholders achieve their goals
- Ability to influence and persuade effectively in decision-making processes
- Experience working in bureaucratic organizations such as government, finance, healthcare, or higher education
- Proficiency in data analysis and reporting, including familiarity with CSV files and Excel

How to Stand Out (Preferred Qualifications):
- Experience in training diverse stakeholders on complex B2B SaaS products
- Demonstrated operational excellence in managing a caseload of multiple partners
- Comfort with engaging in commercial conversations, including upsell and renewal discussions
- Strong documentation and communication skills, with the ability to share concise updates with stakeholders
- A passion for the mission of reshaping the future of education

#EducationTechnology #CustomerSuccess #CareerGrowth #FlexibleWork #DiversityAndInclusion

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