Employer Industry: Rail and Transit Consultancy

Why consider this job opportunity:
- Salary up to $75,000 annually based on qualifications and experience
- Opportunity for career advancement and growth within the organization
- Hybrid work model with flexibility to work from home and the Sacramento, CA office
- Comprehensive health benefits, including mental health support and wellness discounts
- Generous retirement savings plan with company match to help secure your financial future
- Paid time off, including holidays and additional vacation days to promote work-life balance

What to Expect (Job Responsibilities):
- Provide expert-level technical support and troubleshooting for enterprise end-users on desktop hardware, software, and peripherals
- Manage and document an inventory of enterprise desktop IT assets, including desktops, laptops, and other equipment
- Monitor and respond to security events related to enterprise desktop devices using Microsoft Endpoint Manager and ManageEngine
- Utilize scripting languages, particularly PowerShell, to automate desktop management tasks and improve operational efficiency
- Leverage generative AI tools to enhance troubleshooting, research solutions, and improve support workflows

What is Required (Qualifications):
- Exceptional interpersonal and communication skills with a strong commitment to customer service
- Strong analytical and problem-solving abilities with experience diagnosing complex technical issues
- Proven experience in providing high-quality technical support within an enterprise environment
- Proficiency in scripting languages, particularly PowerShell, for desktop automation
- Familiarity with or willingness to learn generative AI tools like Microsoft Copilot

How to Stand Out (Preferred Qualifications):
- Prior professional experience in enterprise helpdesk or desktop support roles
- Hands-on experience with endpoint management tools such as Microsoft Endpoint Manager and ManageEngine
- Familiarity with supporting enterprise desktop devices, including Windows 10 and 11 operating systems
- Experience using generative AI tools in a technical support context to enhance efficiency

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