Hours :

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$55.673 - $71.836 - $87.999

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
To provide on-site support at the various Sharp HealthCare entities with respect to ongoing business and clinical operations, and enhancement of Sharp HealthCare (SHC) Information Systems, which includes: coordination of projects, procurement and general IS activities.

Required Qualifications

• 5 Years experience in a health care system.
• Participation in project teams.
• 2 Years experience as a Systems Analyst or comparable role.

Preferred Qualifications

• Healthcare Customer Service Associate (HCSA) - America’s Health Insurance Plans (AHIP) -PREFERRED
• PMI Certified Associate in Project Management (CAPM) - Various-Employee provides certificate -PREFERRED
• PMI Project Management Professional (PMP) - Various-Employee provides certificate -PREFERRED

Other Qualification Requirements

• Bachelor's degree in Computer Science, Business Administration, Nursing, Healthcare Administration, or related field is required. Relevant experience in excess of three (3) plus an Associate's Degree may be substituted at the discretion of the hiring manager.

Essential Functions

• Consulting, educational and procurement management services
  Provides Information Systems consulting, education and procurement management services to entity clients with respect to business and/or clinical operations to support entity goals and in accordance with existing IS standards and operating procedures.
  Provides 'voice of customer' to IS departments, projects and strategic planning. Serves as a resource to entity and IS management for projects and initiatives.
  Possesses a comprehensive understanding of all IS policies, procedures and operations resulting in an on-site, central point of contact for the entities.
  Consults and educates clients on IS-related initiatives, activities and practices: i)provides direction for customer to appropriate IS-related resources as necessary; ii) advises customer as necessary on current technology and related capabilities.
  Provides efficient and effective communication and information regarding IS activities, initiatives and operations.
  Supports IS and Entity capital and non-capital Purchasing processes: i) consults with clients to assure items being requested are appropriate. Recommends purchase selection for hardware, software and other IS equipment; ii) manages/supervises purchases with respect to entity's Information Systems budget; iii) provides quotes on both standard and non-standard hardware, software and other IS equipment; and iv) places and tracks orders using IS Purchasing process, as well as coordinates delivery and installation of hardware, software and other IS equipment.
  Coordinates the review and reporting of capital items that contain IS components resulting in standardization across entities.
  Ensures that staff is cross-trained on multiple applications and systems as required. Reviews the need for refresher or update training at least once annually and provides or coordinates training as required.
  Supports major rollouts of technology through customer education, such as: new hardware and software implementations, as well as new device refreshes.
  Provides new entity managers an overview of IS organizational structure, pertinent system applications and operations in order to maximize user effectiveness, utilization and understanding.
  Cross-trains with other departments as needed or required for job function or requirements.
  Proactively conducts rounds at entity to provide IS outreach to staff, management, and physicians.
• Leadership
  Exercises leadership role with entity clients and fellow ISD staff to effectively promote customer satisfaction and staff development, and to organize people to accomplish strategic goals at respective Sharp entity and within ISD.
  Provides liaison service between respective entity clients (including executives, management, staff and physicians) and the Information Systems Department.
  Is a key participant in the communication of long range, strategic IS plans for their entity.
  Lead and/or participate in entity-based initiatives and committees, such as: Leadership Forum; MIS Steering; Clinical Leadership Forum; Sharp Experience Action Teams; Lean/Six Sigma and Process Improvement; PlaneTree; and Space Committees.
  Participates in entity required regulatory agency surveys, including: JCAHO, Safety and Disaster Preparedness readiness and preparatory efforts.
  Demonstrates understanding and expertise regarding their respective entity's management team, campus layout and site operations to other IS departments.
  Manages client expectations and priorities through effective communication and interaction. Resolves conflicts with client expectations and department issues.
  Supports IS governance process and facilitates necessary feedback to entity leaders regarding project/issues status.
  Demonstrates content familiarity with major applications and business operations.
  Actively participates in Entity Leadership meetings and activities and maintains close working relationships with entity sponsor and other executives.)
  Provides direction to and mentors junior/new staff regarding work performance and business operations.
  Develops and maintains knowledge of Sharp computing environment and technologies to serve as a reliable resource for entity management with respect to Information Systems.
• Problem analysis and resolution
  Utilizes effective and creative problem solving techniques within Information Systems accepted framework to develop quality services and resolve problems.
  Analyzes and implements effective client workflow support. Using sound knowledge of business, strategic, and IS strategies, translates business requirements into system solutions that meet project requirements.
  Uses effective interviewing skills to elicit client requirements.
  Analyzes user needs/requirements through a variety of appropriate methods such as: on site visits; review of department policies/procedures; review of system capabilities; ensuring attainment of optimal functionality; user satisfaction.
  Employs consistent and efficient problem identification, analysis and resolution skills: i) performs a thorough problem analysis using sound judgment, initiative, and own discretion. Seeks out required data for problem analysis and resolution; ii) identifies root cause and determines possible remedies for problems. Develops a comprehensive analysis of pros/cons and implications of proposed solutions; iii) communicates options and proposed solutions with the affected user or entity leader and collaboratively develops a plan for remediation; and iv) thoroughly documents the problem, analysis and solution and shares with the team.
  Responds to on-call issues in a manner and timeframe consistent with the department guidelines, including ticket transfer procedures, if transferring is appropriate.
  Communicates major system changes, initiatives and scheduled downtimes. Recommends short-term operational solutions required during scheduled and unscheduled downtimes if needed.
  Field-tests desktop and architecture changes as needed, which might include: PC Security Patches; operating system upgrades; and desktop performance improvements.
• Project management
  Provides coordination of entity and IS activities by overseeing both site-specific IS operations and entity-related IS projects. Demonstrates consistent and effective application of Project Management techniques.
  Manages multiple projects and "non-project" initiatives to assure completion within target dates as agreed to with affected parties.
  Identifies and prioritizes projects with project teams and Information Systems Management.
  Assesses, evaluates and determines technical aspects of IS-related projects and activities at entity based on client needs.
  Follows the policies and procedures of the Sharp IS PMO for all Project and Non-Project Technology Requests: i) provides a thorough analysis of workflow, operations issues, etc. to define project requirements; ii) follows IS requirements for Technical review of any new or upgraded application; iii) works with Information Systems staff to develop scope, risk identification and the project plan. Communicates project scope, deliverables, plans, post-project reports and issues among Information systems and customer's staff; iv) completes an Issues list for the project. Ensures adequate communication of project related issues; v) maintains and updates project plan appropriately (if applicable). Monitors and reports progress of the implementation; vi) promotes change management process according to IS standards and negotiates to obtain consensus and approval on required changes; vii) manages interactions with clients to ensure understanding, agreement and attainment of project goals. Communicates completion dates and delays proactively; and viii) completes Go-Live plan and support as necessary, including Help Desk education if needed.
  Documents new applications and upgrades in the Applications database.
  Creates and retains project documentation for both historical reference and future, related project implementations and support.
  If applicable, coordinates application updates, technical review and communications to customers on applications supported by this department.

Knowledge, Skills, and Abilities

• Working knowledge of, experience with, understanding of, or familiarity with the following is required: Pre-fielding an area for technology needs (e.g., data and voice requirements); Desktop Configurations (e.g., of CPUs, monitors, Operating Systems, memory, etc.); Networking (e.g., switches, routers, Ethernet, Cat5/6 cabling, Fiber Optics, wireless, bandwidth); File Servers (e.g., virtual versus actual, power requirements, storage capacities); Printers (e.g., printer types, printer queues, internal IS impact of adding to network); Communication Devices (e.g., telecommunication devices such as Smart Phones or PDA's); Basic Software/Applications, such as: Microsoft Office products (e.g., Word, Excel, PowerPoint, Outlook, etc.); Remote Access products (e.g., Citrix); Electronic Medical Record applications (e.g., Cerner); Clinical applications (e.g., IDX, Clinicomp); Interfaces; Business applications (e.g., Lawson); Database Management/Warehousing applications (e.g., SQL, Oracle); Clinical Imaging and Cardiovascular Systems (e.g., PACS, Muse); Web applications, systems and protocols (e.g., ASP/On-Demand/SaaS models, Internet, intranets, browsers, Java, HTTP, etc.).
• Able to effectively work with Sharp management, staff, physicians, contract personnel, and vendors.
• Communicates clearly, concisely and accurately with people, verbally and in writing.
• Possesses excellent time management, leadership, and customer service skills.
• Able to successfully manage/coordinate multiple projects using applied principles of project management.
• Possesses knowledge of hospital and clinical operations, IS principles and practices.
• Able to systematically translate operational and data workflows into functional requirements and communicate technical issues to non-technical users/clients.
• Plans and organizes work in an efficient manner.
• Able to multitask, work well under stress and time pressures, work well independently and with others, and function as a team member.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class