Employer Industry: Financial Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package, including Health, Dental, and Vision Insurance, 401(k) with a 7% match, and tuition reimbursement
- Full-time position with potential for overtime hours during peak call periods
- Supportive training and development environment with a focus on continuous learning
- Flexible hybrid working model that includes both onsite and remote work options
- Recognition and rewards for achievements throughout the training program

What to Expect (Job Responsibilities):
- Assist customers with inquiries about their 401k accounts, including balance inquiries and withdrawal assistance
- Provide outstanding customer service through effective communication via voice or digital channels
- Participate in a 14-week training program, progressing from basic to more complex customer calls
- Engage in team activities and receive career coaching and well-being support
- Navigate and troubleshoot basic technology issues to assist customers effectively

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High School diploma or GED required
- Ability to establish rapport and relationships through effective communication
- Great listening skills, professionalism, and empathy towards diverse customers
- Self-motivated with strong social skills and a passion for helping others

How to Stand Out (Preferred Qualifications):
- Experience in a financial services environment
- Familiarity with 401k plans and related services
- Strong problem-solving skills to handle various customer situations
- Previous training or experience in a call center environment
- Ability to work flexible hours based on business needs

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."