Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Opportunity for career advancement to roles such as Supervisor, Trainer, and Operations Management
- Competitive compensation with regular reviews and raises based on tenure and performance
- Fun and engaging work environment with a casual dress code
- Paid time off, holidays, and training opportunities
- Incentives including monetary rewards and prizes such as electronics and trips
- Medical, dental, and vision coverage options available after 90 days of employment

What to Expect (Job Responsibilities):
- Handle inbound customer calls, troubleshoot technical issues, and provide customer service support
- Build strong customer relationships while representing well-known brands
- Recognize sales opportunities and apply sales skills to promote products and services
- Ensure first call resolution through effective problem-solving and communication
- Appropriately escalate customer dissatisfaction to the managerial team when necessary

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and understanding of the Windows operating system

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or call center environments
- Strong conflict resolution and negotiation skills
- Ability to thrive in a fast-paced work environment and manage multiple tasks effectively
- Experience utilizing CRM systems for account management

#CustomerService #CareerGrowth #CompetitiveCompensation #RemoteWork #BusinessProcessOutsourcing

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