Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive hourly pay plus bonuses
- Comprehensive benefits including medical, dental, vision, and life insurance
- Paid time off and flexible scheduling options
- Opportunities for career advancement into roles such as Supervisor or Trainer
- Engaging work environment with team-oriented culture and casual dress code
- Paid training provided to develop new skills while earning a paycheck

What to Expect (Job Responsibilities):
- Handle inbound customer calls, troubleshoot basic technical issues, and resolve customer inquiries
- Utilize systems and technology for account management and support tasks
- Apply sales skills to recognize and act on sales opportunities
- Escalate customer dissatisfaction appropriately to the management team
- Strive for first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be at least 18 years of age
- High school diploma or equivalent required
- Excellent written and oral communication skills
- Ability to type at least 20 words per minute with accuracy
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Strong organizational skills and the ability to multi-task effectively
- Experience in a customer service or technical support role
- Demonstrated ability to evaluate and resolve customer issues
- Familiarity with conflict resolution and negotiation techniques
- Ability to thrive in a fast-paced and dynamic work environment

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