Wage Range: $87,755 - $140,442 per year

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Job Summary

Primary Dutiesu00A0

1. Conducts research to develop, configure, and modify moderately complex information systems.
2. Designs, configures, tests, debugs, documents, and maintains programs/applications.
3. Applies detailed knowledge of system functionality to the implementation of new applications and modules.
4. Uses knowledge of user workflow to assist users in defining requirements.
5. Uses technical and analytical skills to determine best approaches to tailoring system to meet EvergreenHealth goals of standardization across the health system.
6. Builds and configures system to meet requirements, using available application tools.
7. Creates documentation of business requirements, current and future state workflows, and any custom build as appropriate.
8. Coordinates all testing phases of associated applications during implementations and upgrades.
9. Participates in testing; or lead integrated testing, coordinating resources and organizing issue tracking.
10. Conducts research and resolve issues.
11. Provides input to go-live event.
12. Provides support during go-live events, including during standard off-hours support times.
13. Provides technical and professional guidance to less experienced resources as needed.
14. Takes responsibility for the more complex builds and issue research/resolution.
15. Manages small and medium sized projects with minimal managerial oversight. May take a key leadership role in larger projects. Develops key project management tools, including project plans, issues logs, testing plans, and go-live events.
16. Develops strong relationships with end user communities, customers, and business partners.
17. Builds enhancements to current functionality using application tools.
18. Participates in detailed testing of software updates and upgrades.
19. Responds to issues reported by users; conducts research and resolves issues in a timely fashion.
20. Provides excellent customer service by communicating in a friendly and professional manner, empathizing with users on system issue impacts, setting appropriate expectations on issue resolution.
21. Responsible for ongoing on call duties for one or more applications which generate Incidents outside of business hours. Often this role is on call for the most critical applications requiring the fastest and most skilled level of response. Troubleshoots and resolves system issues escalated by the Help Desk.
22. Collaborates with vendor support personnel to research and resolve vendor product issues.
23. Participates in vendor user groups and online listservs, and reviews contents of vendor updates, to ensure optimization of the capabilities of the assigned applications.
24. Participates in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications.
25. Performs other duties as assigned.

License, Certification, Education or Experience:

• Bachelor's degree in computer science or related field, or equivalent in education and/or experience is required for the Analyst level.

• 3 years collective experience as an Epic Associate Analyst and/or Epic Analyst is required for the Epic Analyst level. u00A0
• Experience with Microsoft Office programs (Word, Excel, PowerPoint) is required.

• Experience in a clinic environment providing knowledge of Home Health and Hospice operations and processes including billing processes preferred.
• Working experience in a healthcare environment such as healthcare operations, clinical areas, or information services.
• Experience with programming, system analysis, configuration, system implementation, and/or application support.
• Knowledge of the systems lifecycle, client-server technologies, clinical workflows, and PC application support.
• Experience with Visio.

• Required Certifications: Home Health and Hospice Billing
• Preferred Certifications: Resolute Hospital Billing Administration
• Preferred Certifications: Resolute Professional Billing Administration
• Preferred Certifications: HB/PB Claims and Remittance
• Will be required to complete annual EPIC recertification requirements.
• Multiple Epic Certifications/accreditations/proficiencies across applications, preferred.
• Certifications or Proficiencies must stay current by maintaining new version training.u00A0

• Ability to exercise discretion and independent judgment in a variety of decision-making scenarios.
• Ability to work independently with little or no day-to-day supervision.
• Ability to conceptualize the visual effect of the product and how it will be used.
• Comfortable presenting in front of a group.
• Good attention to detail and ability to probe for information to fully understand the needs of the customer.
• Ability to solve problems and troubleshoot issues with a can-do attitude.
• Strong organizational and prioritizing skills.
• Ability to be a self-starter and work independently, but also know when to escalate issues.
• Ability to work within a team and to manage conflict.
• Excellent written and verbal communication skills.

Benefit Information:u00A0
Choices that care for you and your familyu00A0

At EvergreenHealth, we appreciate our employeesu2019 commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.u00A0

• Medical, vision and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans 457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits
• Cafeteria & Gift Shop Discountu00A0

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

2024 Benefits Guide