Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $66.42/hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package available
- Regular full-time position with a stable schedule (Monday - Friday)
- Supportive work environment focused on exceptional customer satisfaction

What to Expect (Job Responsibilities):
- Provide tier 2 troubleshooting assistance to ensure exceptional customer satisfaction
- Resolve problems in a timely manner while keeping customers informed of unresolved issues
- Engage with other analysts directly to address challenging issues
- Offer ongoing support for the Epic application architecture and development
- Maintain communication with team members to enhance service delivery

What is Required (Qualifications):
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience
- Epic Hospital Billing Admin certification
- Minimum of 3 years of recent relevant experience
- Proven expertise in architecture, design, development, and ongoing support of Epic applications
- Must be available for full-time work, Monday through Friday

How to Stand Out (Preferred Qualifications):
- Experience in customer service within a healthcare setting
- Additional certifications related to IT or healthcare applications
- Familiarity with troubleshooting methodologies and best practices

#HealthcareServices #EpicApplications #CustomerSatisfaction #CareerGrowth #CompetitivePay

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