Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Candidates should have at least 1 year of related experience in a customer service or call center role.

This position is open to CONUS, AK, HI and PR. California is a specifically excluded hiring location.
The position is fully remote.
Background check required.
Equipment is provided.
This is a W2 position.
Anticipated on-boarding dates are in mid-Feb 2025.
Multiple openings are available.
$18 per hour

The Scheduler, or Examination Scheduler, coordinates appointments with Veterans to receive their various examinations as part of the evaluation process.

Key Tasks
A Scheduler will serve as the coordinator for examination schedules and appointments. Schedulers must listen to the needs of the Veteran requesting the appointment. They should be professional and have the ability to manage multiple calls. A good Scheduler can determine the priority of Veterans' needs to determine when an immediate slot should be found or if a patient can come in based on the current schedule. Schedulers also manage cancelations, including a doctor who may need to reschedule a full day, finding the best alternatives for all involved.

Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
Scheduling examination appointments
Liaise and coordinate with health care professionals about schedules, patients and any changes
Resolve scheduling conflicts as they occur
Immediately report system issues to manager or appropriate parties.
Continually look for and suggest process improvements that will benefit our customers
May be required to work weekends, holidays, or off-shift, as necessary

Additional Qualifications/Responsibilities

Education:
Associate's degree preferred
High school diploma or GED required

Experience:
1 - 2 years Customer Service or Contact Center Scheduler experience required

Skills and Abilities
Excellent customer service, leadership and team interaction skills required
Demonstrated ability to coach team members to higher levels of performance
Must have the ability to organize simultaneous tasks for individual assignments and the workflow of others within the unit
Proven ability to work as a team member