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Job Description
- Req#: 10093731
This role typically provides more technical expertise on the products and processes supported and/or acts as a second line of support to less experienced colleagues.Job title:
Executive - Customer ManagementJob Description:
Providing technical expertise on products and processes supported, undertaking regular analysis of quality errors to identify trends and bridge gaps and increase scope of processes,
Ensure root cause analysis with corrective and preventions actions being done for any customer complaints received.
Process and manage all standardized and non standardized escalations from internal and external sources by conducting research/fact-finding
Ensure any changes to the pre-defined processes are adequately documented and approved, for any new processes – train self and then impart training to team.
Co-ordinating with other departments or functions to resolve customer problems, when necessaryLocation:
India - Pune - Magarpatta,
IndiaTime Type:
Full timeContract Type:
PermanentAbout the company
Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day. Find out about what it's like to work for Capita: http://www.youtube.com/playlist?list=PL621945481482AF24&feature=plcp