UnityPoint Health

Experience Specialist/Receptionist - Intellicenter Remote

New

PayCompetitive
LocationCedar Rapids/Iowa
Employment typeOther

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  • Job Description

      Req#: 161315
      Employer Industry: Healthcare Services

      Why consider this job opportunity:
      - Part-time position with flexible scheduling options, including remote work
      - Competitive Total Rewards program including 401K match, paid time off, and education assistance
      - Opportunity to work in a supportive and inclusive environment that values diversity, equity, and inclusion
      - Chance to contribute to community health improvement initiatives
      - Development opportunities to enhance skills and career growth

      What to Expect (Job Responsibilities):
      - Provide telephone screening, registration, and act as a Patient Service Representative for the IntelliCenter
      - Handle physician and service referrals and schedule appointments accurately
      - Direct high-priority calls to nursing staff using sound judgment
      - Assist with outbound call campaigns and support staffing assignments
      - Maintain confidentiality and handle sensitive information professionally

      What is Required (Qualifications):
      - High school diploma or equivalent
      - Minimum of 1 year of experience in phone, computer, and customer service
      - Ability to communicate effectively on the telephone and relate to diverse populations
      - Demonstrated customer service skills and ability to work in a fast-paced environment
      - Ability to handle confidential and sensitive information with discretion

      How to Stand Out (Preferred Qualifications):
      - 1-2 years of experience in a call center or as a Patient Service Representative (PSR)

      #HealthcareServices #CustomerService #RemoteWork #CareerDevelopment #CommunityHealth

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      Welcome to UnityPoint Health. As your partner in health, we're dedicated to making it easier for you to live well-so you can show up for the moments that matter most.