Key Responsibilities:

Facilities Management:

• Provide a comprehensive facilities management service, ensuring the maintenance of high industry standards.

• Ensure that all services are performed as per standard service specifications.

• Oversee the operation and maintenance of facilities, including M&E matters, housekeeping, and conference rooms, and addressing operational issues.

• Respond promptly to customer feedback and queries.

Relationship Management:

• Manage critical relationships with clients, building landlords, and key vendors.

• Ensure that all client deliverables are submitted promptly.

• Conduct regular vendor meetings and evaluate the team deployed by vendors on-site to ensure the correct level and scale of resources.

Contract Management:

• Define the technical and commercial terms and conditions for annual maintenance contracts (AMC).

• Develop tender documents for AMC and evaluate proposals to select appropriate vendors.

• Assess service levels and key performance indicators (KPIs) with client representatives and subcontractors.

• Ensure that subcontractors have a planned, structured, and solution-based approach to the delivery of maintenance services.

Budgeting and Reporting:

• Set annual goals for generating savings in areas such as energy and maintenance costs.

• Advise clients on future year maintenance budgets as required.

• Maintain all records related to the performance of facility management operations.

• Develop management information system (MIS) reports for JLL's management team and client reporting.

Team Management and Training:

• Train team members on quality policies, procedures, and relevant training arrangements.

• Review the performance of JLL staff and conduct performance appraisals.

• Interface with JLL's HR department and Operations Manager to recommend future training for the site facility management team.

Operations Oversight:

• Oversee the operation of the bungalows and canteen, ensuring effective management and vendor coordination.

• Ensure compliance with JLL's scope of work and policies and procedures, including annual updates to the operations manual.

• Perform other ad hoc duties assigned by the client and Operations Manager as required.

Sounds like you? To apply, you need to be:

Qualifications and Skills:

• Bachelor's degree in facilities management, engineering, or a related field.

• Minimum of 5 years of experience in facilities management, preferably in a commercial or industrial setting.

• Demonstrated experience in managing and maintaining various building systems and amenities.

• Strong knowledge of maintenance strategies, contract management, and budgeting.

• Excellent communication, negotiation, and relationship management skills.

• Ability to analyze data and prepare reports using MS Office applications.

• Strong organizational and time management skills with the ability to multitask and prioritize effectively.

• Professional certifications such as CFM or FMP are preferred.

• Knowledge of local regulations and safety standards.

• Experience with computerized maintenance management systems (CMMS) is a plus.

Note: This job description is not intended to be all-inclusive. The successful candidate may be required to perform additional duties as necessary.

Location: On-site

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.