Position Description
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
U.S. Citizenship: Is this required by the end client? No
P Relay Req. Number: REQ500245
Location: McKinney, TX
Full Address: 3700 S Stonebridge Dr, McKinney, Texas 75070
Regional Manager: Jeff Ward
Type of Resource: Deskside support tech – 4-5 years’ experience
Role Code Title: FE 3
Bill Rate: ***:00 / Need the best candidates we can find to assist with clearing backlog, as business has grown, these may be long term and temp-to-perm_
Minimum Pay Rate: ***
Position Quantity: 2
End Client: Torchmark
Project/task codes: 111018/ 0001
Duration: 26 Weeks / work is to cover our backlog, however, the client seat count has grown since the contract was bid and live. There is a possibility of either an extension or conversion. Too early to know for certain
Targeted Start date: ASAP
Work Schedule: 08:00 – 17:00 M-F
Expected Dress Code: ­­­­­Business casual
Driving role?: No
Interview Process: How many rounds will there be?
o Will a face to face interview be required? Yes
o Will the end client be involved in the interview process and the hiring decision? No
Travel Required: No
o If so, how much (% of time)?
o Will travel expenses be covered/reimbursed by Client?
Prescreening Requirements (if any prescreen questions or certifications are required; i.e. A+, CCNA, etc.): A+ would be helpful
Onboarding Requirements: Are there any special background checks/screens that the end client will perform outside of the typical Client screens? Standard Client BG/Drug screen
Training Information: All training will be conducted upon start and onsite with local techs
Job Responsibilities: Managing ticket queue, working Deskside support tickets primarily software
Skills and Experience Needed:
Job Description:
Performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is journeyman position for the typical desk side support technician. May be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. May also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Assignments range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PC’s/laptops, and installing and optimizing HW/SW networking products.



o Requested years of experience – 4-5+
· What are the top 3-5 skills/experiences you’ll be looking for on candidate’s resumes?
Self-starter/punctual
Good communication skills
Independent work ability
Work well with a team
Windows10/Office experience as well as general software troubleshooting/installation
o Has the end client agreed to this same job description? Yes, this is the work we have been contracted to do for the client